cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
619
Views
0
Helpful
3
Replies

How to record a call in CUCM environment?

Arnab Mukherjee
Level 1
Level 1

Hi Guys,

Can anyone of you help me to understand if is there any way to record a inboind/outbound call in CUCM without exploring UCCX. is there any inbuild component available in CUCM or Unity connection which can used for recording call or the only way to use a thitd party tool (like, NICE, MiaRec, VPI) or to deploy UCCX to accokplish this.                   

3 Replies 3

paolo bevilacqua
Hall of Fame
Hall of Fame

You need to buy a recording solution available from various vendors. You can search the forum for more information.

Jaime Valencia
Cisco Employee
Cisco Employee

CUCM only provides assistance for the 3rd party product or UCCE/UCCX in regards to the configuration of the BIB from phones so it sends the stream to the recording appliance, and... that's it.

CUCM is a call control appliance, not a recording server.

You can use CUC, but it's a manual process which needs to be triggered by the user, who is basically conferencing CUC to record each call.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

You need third party recording solution

regards

Mohamed

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: