How to route a call coming from AA

[Adrián Moran]

Hi all.

I have an AA that have options, one of them is to give the caller the opportunity to dial an extension number of they desire. I want to route (if is possible) an specific number when user dialed.  imagen you are looking for Mr. Pit at ext 2222 but he already change his ext to 3333, how can i made the call route from that digits 2222 that user dialed into AA to 3333 that is the new ext number for Mr. Pit

I cannot modify the AA cos is already on production and the call come from a tollfreenumber. My only options is to handle the digits dialed when the message says press 1 if you know the extension. its imposible to tell all the people call to the new extension number cos like i say it is a tollfreenumber.

I'm using CUCM and CUC 9.1

if you can be so explicity on what to do (if you have an example, that will be better). Thanks

[Jaime Andres Roldan Schmidt]

A translation pattern should do the trick.

[Adrián Moran]

Hi Jaime, thanks for your reply. Do you have some more specific? I have the translation pattern but im not sure where should be the ext to route from. Im attached an image of the options.

my thought is

Translation pattern: should be the old extension number

and the new extension number?

old ext: 2222

new ext: 3333

Thanks

[Jaime Andres Roldan Schmidt]

Hello Adrian,

The translation pattern should match the dialed number which would be 2222 and the Called Party Transform Mask should be 3333.

For this setup to work, you need to make sure that the CSS of the AA is hitting the Partition that contains this Translation Pattern. And you also need to make sure that the CSS of the Translation pattern contains the Partition used by 3333 number.

Best Regards, Jaime.

[Adrián Moran]

that was easy to setup, but is not working, is there a way to trace the call and see if it hitting the translation pattern? how can I see if the digit dialed are matching with this translation_P.

[Jaime Andres Roldan Schmidt]

Hello Adrian,

You can provide me the CUCM traces and i can check if the Translation Pattern is being hit.

Open RTMT > Collect Files > Select Cisco Call Manager service for all the servers > next next next > Select a relative range of 5 minutes and select a folder to store the traces.

Before proceeding to download the traces, make a new test call and write down, calling number, called number and time stamp. Downlaod the traces and zip them. Attach the traces and i can take a look at them.

Another solution for this would be creating a Directory number with 3333 that isn't associated to any device with a call forward all to 2222, that should also do the trick.

Best Regards, Jaime.

[Adrián Moran]

Hi Jaime, I got this from RTMT from

Cisco Call manager and

Cisco Callmanager Cisco IP Phone Services I dont found just Cisco Call Manager Services

. on the file server2\2018-01-30_01-54-51\cm\trace\ccm\calllogs I found some information but im not the expert. Here are attached both files

the number dialed is 6318458000 option 1 and digit: 2904

the AA add *5 before, the number should be *52904. *5 is the dialing code to call to another system (Avaya) that is work well

Time Stamp 1552hr - 1557hrs EST

The translation patterns

Thanks

[Jaime Andres Roldan Schmidt · Accepted solution]

You are modifiying the Calling Party which is wrong.
You should be modifiying the Called Party number.

Best Regards, Jaime.

[Adrián Moran]

Thanks Jaime for your help, i can completed the task with your advised, also i had some typo on the Translation pattern, 2 digits was on the wrong place.

Thanks.