how to set-up voice mail to email on Unity Connection 8.6

[George Banuelos]

Hi all,

I need to set-up voice mail to email notification on a Unity Connection 8.6 MCS78XX server.  I've read several existing threads related to the subject, but have had somewhat of a difficult time finding a posting that provided a simplified approach with either or both of the options listed below.  I'm hoping and asking to receive a response (or responses) that will break it down.

The intent is to either:
 A) Have new voice mail messages sent to end-user's e-mail inboxes as .wav files.
 B) Have notifications be e-mailed to end-user's inboxes whenever there is a new voice mail.

Cisco Unity Single Inbox is not the preferred method at this point.

I thank you all for your input and assistance!

[Manish Gogna · Accepted solution]

Hi George,

A couple of links that you can look at:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsagx/7xcucsag200.html#pgfId-1049727

https://ciscotalk.wordpress.com/2011/11/22/delivering-voicemail-to-email-as-attachments-with-cisco-unity-connection-8-5/

HTH

Manish

[George Banuelos]

Thank you so much Manish!

Very helpful.

[George Banuelos]

Manish, if I may... I read the 2nd thread and it mentions the addition of the Exchange IP address under the smart host field... and it appears that the Exchange will also need the IP address of the Unity Connection server for relay...

question: under the Unity SMTP config options --> Server --> SMTP Domain --> can/should this be changed over to the Unity's IP address in an environment where the Unity Server's name is not resolvable?  The Unity Server in this case is not configured with DNS...  please advise

Thank you again!