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How to trace process status in CCM 5.X ?

ethanenning
Beginner
Beginner

Hello all,

Envirnment:

CCM 5.1.3

RTMT 7.01

I received two alerts for CCM Subcriber as belows

1. The process 'risdc' has started running at 5:12AM,

2. The process 'risdc' is no longer running at 5:17AM.

The server looks good.

I attached the capture of " show process load" :

My question is :

1. How could I trace process status in linux-based CCM 5.X ? Is any tools like event viewer ? And is any log file that could help us trace the issue?

2. Is it the alert related to RTMT?

I appreciate your reply.

Ethan

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

system and application logs are still on linux versions, you can access them thru the RTMT tool

risdc is the real time information service data collector, is the one that takes care of properly gathering and reflecting the status of endpoint and their actions

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Thanks, Java.

Could you please let me know what could cause this process start and stop?

Is it related to RTMT configuration or sth. else?

Ethan

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