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How to transfer NM-CUE 150 Mailbox license to replacement NME-CUE module

Dear All,

Recently we received this error message "I/O error, dev hda, sector 9193447".

By looking the error message, we suspected that the module disk is going to fail soon.

My NM-CUE module version is 3.1.1 and is activated with 150 Mailbox licenses. Due to the error above, so we plan to swap with our spare NME-CUE module version 7.0.3.

Question:

1) After we swap with our spare NME-CUE module, How can we transfer that 150 user mailbox licenses from OLD NM-CUE to our spare module?

2) Is there any other better way to achieve our objective (To swap with our spare NME-CUE module)

3) Is there any issue(s) you can see if we swap with our spare NME-CUE module?

Look forward to your help and clarification on the above.

1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

Hi Mohamed,

For pre-CUE 7.1 licenses will not need to be migrated but rather downloaded

via this path;

Unity Express License Packages-7.0.3

Here is the other hardware migration info

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuemigration.html

Cheers!

Rob

"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan

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