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BeefPackin
Beginner

How to unlink two lines with a shared voice mail

Hi All!

 

Recently found two lines sharing one voice mail, how do I disassociate the two and apply individual voice mail?

 

Thank You

1 ACCEPTED SOLUTION

Accepted Solutions
Adam Pawlowski
VIP Advocate

If this is the standard UCM and Unity Connection setup, perhaps the mailbox for one of the two numbers has been configured with an alternate extension, resulting in them both going to the same subscriber.

 

 

If this is the case, in Unity Connection you can locate the subscriber by searching for the extensions until it shows up, maybe by using the search scope filter to expand the search to partitions until it appears:

 

 

partition_search_ucxn.png

 

Unfortunately if someone else set this up, they could have done any number of wacky and exciting things to reproduce a shared mailbox. Hopefully they did not.

View solution in original post

4 REPLIES 4
Jaime Valencia
Hall of Fame Cisco Employee

You need to provide a lot more information to get help, what products are you using? CUCM? CME? CUC? other?

Is it a shared line?

HTH

java

if this helps, please rate
Nithin Eluvathingal
VIP Advisor

As Java mentioned, provide details about your setup.



Response Signature


Adam Pawlowski
VIP Advocate

If this is the standard UCM and Unity Connection setup, perhaps the mailbox for one of the two numbers has been configured with an alternate extension, resulting in them both going to the same subscriber.

 

 

If this is the case, in Unity Connection you can locate the subscriber by searching for the extensions until it shows up, maybe by using the search scope filter to expand the search to partitions until it appears:

 

 

partition_search_ucxn.png

 

Unfortunately if someone else set this up, they could have done any number of wacky and exciting things to reproduce a shared mailbox. Hopefully they did not.

View solution in original post

BeefPackin
Beginner

  • We are using CUCM and CUC.
  • The Line is not a shared line.
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