07-15-2021 02:07 PM
Hi All!
Recently found two lines sharing one voice mail, how do I disassociate the two and apply individual voice mail?
Thank You
Solved! Go to Solution.
07-15-2021 06:12 PM
If this is the standard UCM and Unity Connection setup, perhaps the mailbox for one of the two numbers has been configured with an alternate extension, resulting in them both going to the same subscriber.
If this is the case, in Unity Connection you can locate the subscriber by searching for the extensions until it shows up, maybe by using the search scope filter to expand the search to partitions until it appears:
Unfortunately if someone else set this up, they could have done any number of wacky and exciting things to reproduce a shared mailbox. Hopefully they did not.
07-15-2021 02:50 PM
You need to provide a lot more information to get help, what products are you using? CUCM? CME? CUC? other?
Is it a shared line?
07-15-2021 05:23 PM
As Java mentioned, provide details about your setup.
07-15-2021 06:12 PM
If this is the standard UCM and Unity Connection setup, perhaps the mailbox for one of the two numbers has been configured with an alternate extension, resulting in them both going to the same subscriber.
If this is the case, in Unity Connection you can locate the subscriber by searching for the extensions until it shows up, maybe by using the search scope filter to expand the search to partitions until it appears:
Unfortunately if someone else set this up, they could have done any number of wacky and exciting things to reproduce a shared mailbox. Hopefully they did not.
07-16-2021 06:17 AM
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