Solved: Re: How to unlink two lines with a shared voice mail

BeefPackin · ‎07-15-2021

Hi All!

Recently found two lines sharing one voice mail, how do I disassociate the two and apply individual voice mail?

Thank You

Adam Pawlowski · ‎07-15-2021

If this is the standard UCM and Unity Connection setup, perhaps the mailbox for one of the two numbers has been configured with an alternate extension, resulting in them both going to the same subscriber.

If this is the case, in Unity Connection you can locate the subscriber by searching for the extensions until it shows up, maybe by using the search scope filter to expand the search to partitions until it appears:

Unfortunately if someone else set this up, they could have done any number of wacky and exciting things to reproduce a shared mailbox. Hopefully they did not.

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Jaime Valencia · ‎07-15-2021

You need to provide a lot more information to get help, what products are you using? CUCM? CME? CUC? other?

Is it a shared line?

HTH

java

if this helps, please rate

Nithin Eluvathingal · ‎07-15-2021

As Java mentioned, provide details about your setup.

Adam Pawlowski · ‎07-15-2021

If this is the standard UCM and Unity Connection setup, perhaps the mailbox for one of the two numbers has been configured with an alternate extension, resulting in them both going to the same subscriber.

If this is the case, in Unity Connection you can locate the subscriber by searching for the extensions until it shows up, maybe by using the search scope filter to expand the search to partitions until it appears:

Unfortunately if someone else set this up, they could have done any number of wacky and exciting things to reproduce a shared mailbox. Hopefully they did not.

BeefPackin · ‎07-16-2021

We are using CUCM and CUC.
The Line is not a shared line.