Hello, We are currently running on an early 2021 Jabber version and we would like to update to Cisco Jabber 14.0.2.
The last time we updated versions, we had several issues with logins to Cisco Jabber. After installing new Jabber versions we had to support our business by troubleshooting logins through remote sessions. We have around 1500 PC's in our environment.
Is it recommended to clear cache or to leave cache?
Let me know if there is a best/preferred way.
In a nutshell, these were our steps:
1. Unistall Jabber for all enterprise through PDQ Deploy
2. Clear Cache folders
a. C:\ProgramData\Cisco Systems\*.* C:\Users\username\AppData\Local\Cisco\*.* C:\Users\username\AppData\Roaming\Cisco\Unified Communications\*.*
3. Install Jabber for all the enterprise through PDQ Deploy.