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Mateusz Paczek
Beginner

hunt group autologout (cucm 9.0)

Hello.

Each time my phone doesnt aswer call directed to huntpilot number it auto logouts from Hunt Group. How can I disable this behaviour because it is very annoying for me. (No HLog softkey configured)

regards

Mat

2 REPLIES 2
Leo Laohoo
VIP Community Legend

Duplicate post #2.

Rob Huffman
Hall of Fame Community Legend

Hi Mat,

You probably won't like this answer......but this is not a

configurable parameter The addition of "queuing" to Hunt

groups is the equivalent of a TDM - ACD set up where agents

are required to Login or Logout of the queue depending on their

availability. This type of agent "responsibility" using the HLOG

softkey or PLK would be necessary to prevent calls from being

routed to agents who are not available

The Auto logout of agents who do not answer is a very common feature of

all ACD - UCCX Call Centre type builds.

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

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