I would like to create a hunt group for our IT service desk.
I would like to ring one extension first (5011), if no answer, ring two extensions at the same time (call pick up group, 5012, 5013), then ring another extension (5014).
If nobody answers then go to a group voicemail.
Is that possible?
If so, can you help me with the steps?
1. (Create Call Pick up group between 5012, 5013
2. Create Hunt List, 5011, call pickup group, then 5014
2. Create Hunt Pilot, x5000