cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

267
Views
0
Helpful
2
Replies
Highlighted
Beginner

Hunt Group Forwarding Via Jabber Client

Hi All,

 

So, to begin with, I'm completely new to setting up Line Groups etc, have no Cisco background and am 'Winging It'.

 

I've created a hunt list, with a hunt pilot and line group.

 

I've set this up so that is uses the round robin function, i.e. person who has had the longest amount of time since a call.

 

However, as we travel between sites, when we have forwarded our calls (Via Jabber) our Physical desk phones ring, as opposed to the phones we are sat by.

 

Is there a way to configure our forwarding, so that if our jabber has forwarding to a local extension, e.g. 5012 it will ring on that phone rather than our own phones?

 

Forgive me if I'm not being clear enough, any advice is much appreciated.

2 REPLIES 2
Hall of Fame Cisco Employee

Re: Hunt Group Forwarding Via Jabber Client

If you mean you have configured your deskphone/Jabber in the line group, then configured CFA on either device, and when a call comes from the hunt pilot you expect the CFA behavior, that will not work.

All call forward behaviors are ignored when the call arrives via a hunt pilot.

The only way to have other device ring at the same time, is to use SNR, and for that, you need to use outside destinations, you cannot use a DN registered to the same CUCM

HTH

java

if this helps, please rate
Rising star

Re: Hunt Group Forwarding Via Jabber Client

When Call Comes from Hunt Group, Call Forward settings are ignored.
You can add the Required local Extension in the Hunt Group and Enable Hunt Login Feature. So when you are on that desk just Press Login Button and you will start receiving calls on it.

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards