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Hunt Group Fwd No Answer to Shared Voicemail

IvanB0051
Level 1
Level 1

Hello, New to all this and I have a question. 

I have 6 users. 3 are in a Hunt group. Using CUCM 11.5 and CUC 11.5.1. 

Working so far is: 

Call comes in and hits the route point goes to Call Handler in Unity, Plays Greeting, goes back to Hunt Pilot and phones rings. All of this is working as intended, 

I want it to go to voicemail after NA or after hours.. I cannot get it to do that right now.

Example below. 

Unity Call Handler: 1050 transfers to Hunt Pilot 1002

I created a voicemail box for the group to use. 1003. Alternate extension on this mailbox 1002.   

 

ex: User 1006 primary line

1004 second line

1003 added as 3rd line presence on phone. Using this to check voicemail. 

 

How do I fwd/NA to the 1003 voicemail box?

1 Reply 1

garry.engle
Level 1
Level 1

 

For no answer, you can configure the hunt pilot to forward to the VM number 1003. It's in the section called Hunt Call Treatment Settings for Hunt Pilot. 

 

For after hours, Unity lets you set the schedule. I'd probably set 1002 for open hours and 1003 for after hours.

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