Hunt Group Issue

[MisterM84]

Hello,

I am trying to set up a Hunt Group which hunts, top down, to four different extensions (A,B,C,D).

This is working as expected apart from one particular extenstion...C. When start or middle of the Line Group this extension gets skipped over completely even though the user is logged into their phone and direct calls to that extension get through fine. When C gets put to the end of the Hunt Group the call gets terminated rather than the extension ringing with a "Line Busy" message.

I have checked the Directory Number and Extension Mobility Profile settings of extension C against those that do work (A,B,D) and I believe everything is set the same...I can see no obvious reasons why C will not ring. I have also checked with the user that no DND/call forwards are set up. I have also created an entirely new Directory Number and associated it with user C's EM-Profile...the same thing happens.

Am I potentially missing something here? For the life of me cannot see why this is happening.

Thanks,

-David

[Carlo Poggiarelli]

Hi David.

If you select Broadcast as hunting algorithm, does the phone ring?

Let me know

Regards

Carlo

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[MisterM84]

The phone does not ring on broadcast either.

Thanks

[Carlo Poggiarelli]

Hi David.

If you create a Line Group with that user's extension only and create an Hunt List than an Hunt pilot, are you able to make that phone ring?

In you associate the same extension to a phisical phone, does it ring when in the Line group in subject?

Thanks

Regards

Carlo

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"The more you help the more you learn"

[MisterM84]

If I do this I get Line Busy when trying to call the Hunt Pilot with just the troublesome extension in it.

[Jagpreet Barmi]

Hi David,

Please check if there is any overlapping pattern/ shared line configured for the extension (C in this case) in the route plan report.

Also, try to increase the Busy trigger settings for the extension and share the result.

HTH,

Jagpreet Singh Barmi

[mahmoodmkl]

Hi
I suggest to check the css and check the line settings how many calls are allowed
Thanks

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