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Hunt Group Missed Calls

rowdygardner
Beginner
Beginner

We are running CUCM 8.6

I've created a Hunt Group where the call flow acts like the following:

  1. Calls ring on handset A.
  2. If not answered within 10 seconds, the call continues ringing on handset A but also rings on handset B.

I've been able to do this using a Hunt List which goes to multiple Broadcast Line Groups, each with a RNA Reversion Timeout of 10 seconds.

 

But when I do this and answer after 10 seconds on either A or B, the calls show as missed calls on handset A.

 

How can I configure the Hunt Group so that the calls answered after 10 seconds do not show as a missed call on handset A?

 

Note: A call should only show as missed if no-one answered it.

2 REPLIES 2

George Thomas
Advocate
Advocate

Doubt what you are asking is possible, here is a thread that you can review: https://supportforums.cisco.com/discussion/10789326/missed-calls-hunt-groups

Please rate useful posts.

Sorry, I posted on the wrong post and can't delete this comment.

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