Hunt group numbers order is not right

[bekzod-fakhriddinov]

Hi, cucm version 12, created line group  with 3 numbers (A, B,C) then hunt list then hunt group . User complained that order when someone calls is not A, B, C but B, A, C 🙂 . I did check route plan report and I see user is right, Route plan report shows order is not what I did setup in the line group , I double checked that line group order is correct. Removing, re-adding numbers, Line group, hunt list, reset hunt list doesnt help, order still B, A, C and not ABC I did set in Line group... Numbers/phones , I compared, identical with settings, features and all are registered... 

Anyone has idea why  and how to fix this?

Thank you 

[Maren Mahoney · Accepted solution]

Check the algorithm at the line group level. To have the hunted calls always be A-B-C you will want to select "Top Down", which is not the default.

Also, the Route Plan Report does not reflect the order of the hunt but only shows a list of the numbers in a Line Group.

Maren

[bekzod-fakhriddinov]

Thank you