cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
288
Views
5
Helpful
5
Replies

hunt group queue?

Charles Hill
Rising star
Rising star

Is it possible to see if any callers have been queued when calling into a hunt group?

 

Call taker is asking if he is able to see the queue so he'll know if he needs to finish up to take another call.

 

Call manager 9.1.2.12901-3

Phone 9971

 

Thanks in advance for your assistance!

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Charles,

 

You could set up a PLK (programmable line key)

 

 

Queue Status PLK

Queue status PLK is only supported with the following LCD display phones for both SCCP and SIP protocols:

 

  • 6921
  • 6941
  • 6945
  • 6961
  • 7911 G
  • 7931 G
  • 7942 G
  • 7945 G
  • 7962 G
  • 7965 G
  • 7975 G
  • 8961
  • 8945
  • 8941
  • 9951
  • 9971

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_01000.html

 

 

Cheers!

Rob

 

View solution in original post

5 Replies 5

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Charles,

 

You could set up a PLK (programmable line key)

 

 

Queue Status PLK

Queue status PLK is only supported with the following LCD display phones for both SCCP and SIP protocols:

 

  • 6921
  • 6941
  • 6945
  • 6961
  • 7911 G
  • 7931 G
  • 7942 G
  • 7945 G
  • 7962 G
  • 7965 G
  • 7975 G
  • 8961
  • 8945
  • 8941
  • 9951
  • 9971

 

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_01000.html

 

 

Cheers!

Rob

 

Appreciate it!  I'll try it out Monday morning and let you know.

Something to be aware of with PLK's is that they aren't real time but rather require a manual push of the key to refresh ACD\Hunt stats. 

They are also compatible with the 88xx family of phones if you have those deployed. 

I use them with our 8851 phones for basic queue status. 

 

 

Appreciate the info about the queue status button not being real time.

 

Always like to provide that type of info up front to the end user, instead of discovering it by an end user complaint.

 

Worked perfectly.  Thanks for your help.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers