Hunt Group Will Not Foward to Another Number

[dtom]

We are running CUCM 11 and are trying to get our Hunt Group to forward to another number.  Here is what we have setup:

Test-LG - line group with 3 phones

Test-HL - hunt list

22206 - hunt pilot

Forward Hunt No Answer
  Forward Unanswered Calls to 12345

The incoming call comes into phone#1 and then "rolls" to phone#2 and then rolls to phone#3.  If the call is not answered (after phone#3), the call is dropped and user gets a fast busy.  What are we missing here?

[Gregory Brunn]

Sure your CSS is right on the 12345 pattern? Seem basic enough.

[dtom]

We have defined the following:

CSS = AA_Phones-CSS

Partition = AA-Phones-PT

Hunt Pilot

  Route Partition = AA-Phones-PT

Forward

  12345

  AA-Fwd-CSS  --> AA-Phones-PT

[Dennis Mink]

whats your maximum hunt timer set to/. and the RNA reversion timeout on the linegroup?

[dtom]

The RNA Reversion Timeout is set to 10

The Maximum Hunt Timer is set to 30

[Dennis Mink · Accepted solution]

Just for testing: set the max hunt timer to 25 seconds (assuming you have 3 members in your line group)

[dtom]

That did it.  Thanks.

[Aadhil Salim]

hunt forward settings ->  forward hunt no answer -> give 12345 and make sure CSS contains 12345 partition