cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
234
Views
0
Helpful
7
Replies
Highlighted
Beginner

Hunt Group Will Not Foward to Another Number

We are running CUCM 11 and are trying to get our Hunt Group to forward to another number.  Here is what we have setup:

Test-LG - line group with 3 phones

Test-HL - hunt list

22206 - hunt pilot

Forward Hunt No Answer
  Forward Unanswered Calls to 12345

The incoming call comes into phone#1 and then "rolls" to phone#2 and then rolls to phone#3.  If the call is not answered (after phone#3), the call is dropped and user gets a fast busy.  What are we missing here?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Just for testing: set the max hunt timer to 25 seconds (assuming you have 3 members in your line group)

Please remember to rate useful posts, by clicking on the stars below.

View solution in original post

7 REPLIES 7
Highlighted
Collaborator

Sure your CSS is right on the 12345 pattern? Seem basic enough.

Highlighted

We have defined the following:

CSS = AA_Phones-CSS

Partition = AA-Phones-PT

Hunt Pilot

  Route Partition = AA-Phones-PT

Forward

  12345

  AA-Fwd-CSS  --> AA-Phones-PT

Highlighted

whats your maximum hunt timer set to/. and the RNA reversion timeout on the linegroup?

Please remember to rate useful posts, by clicking on the stars below.

Highlighted

The RNA Reversion Timeout is set to 10

The Maximum Hunt Timer is set to 30

Highlighted

Just for testing: set the max hunt timer to 25 seconds (assuming you have 3 members in your line group)

Please remember to rate useful posts, by clicking on the stars below.

View solution in original post

Highlighted

That did it.  Thanks.

Highlighted
Beginner

hunt forward settings ->  forward hunt no answer -> give 12345 and make sure CSS contains 12345 partition 

Content for Community-Ad