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spm Beginner
Beginner

Hunt List and Multiple Calls.

Hello,

I've setup a Line Group, Hunt List and a Hunt Pilot and it is working.  When I place a call to my pilot the call rings on the DN's that I have in my Line Group. 

Now the problem that I am having is that if a second call comes into that Hunt Pilot while the first call is still active I get two or three rings and then a fast busy.  I was assuming that the Hunt Pilot could handle as many calls as I have DN's configured in the Line Group.  Is that correct?

In the line group my Distribution Algorithm is set to Broadcast.  The Hunt Options are:

No Answer: Try next member, but do not go to next group.

Busy:  Try next member, but do not go to next group.

Not Available: Stop Hunting

Did I set something up incorrectly?  Or would the fix be to create another Line Group and add that to the hunt list?

Thanks

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Rising star

Re:Hunt List and Multiple Calls.

Change your RNA settings

HTH Regards, Yosh

View solution in original post

2 REPLIES 2
Rising star

Re:Hunt List and Multiple Calls.

Change your RNA settings

HTH Regards, Yosh

View solution in original post

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spm Beginner
Beginner

Hunt List and Multiple Calls.

Bah!  It's always the simplest thing.  Thanks for the help.

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