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hunt pilot masking number for phones

please advice if possible
this apply to call center, let say have 10 IP phones

create hunt pilot 1999 and associated with this 10 phone

everyone is calling 1999 to reach out...

how can from this 10 phone, when outbound call , it show 1999 
not each individual DN of the 10 phones 

is it possible

something like masking the actual number 

2 REPLIES 2
VIP Advisor

Re: hunt pilot masking number for phones

you caN CHANGE THE external phone number mask of each phone's extension that is in the line group for the hunt pilot. and make the external phone number mask the same as the hunt pilot DID

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Re: hunt pilot masking number for phones

To do this internally, you would want to have your generic css_office, and create css_help_desk with a ! translation that modifies the calling party number, with its search as css_office or whatever .

Implication of that depends on how that impacts CDRs if needed (I don’t know) or how your dial plan and CSSes are setup for line/device
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