07-07-2017 02:13 PM - edited 03-17-2019 10:43 AM
All calls to hunt pilot are going straight to voicemail. I expected calls to ring at phones in the line group. I have 3 DNs configured in the line group. I tried increasing RNA Reversion Timeout from default 10 to 39. I tried Broadcast, Circular, Top Down, Longest Idle Time. It was working yesterday when i initially set it up . But when I tested it this morning it is going straight to voicemail.
Solved! Go to Solution.
07-07-2017 05:15 PM
I don't think you understand, what I asked has nothing to do with AD/EM, or anything similar.
Look at these settings
At device level:
Logged into Hunt Group |
This check box, which gets checked by default for all phones, indicates that the phone is currently logged in to a hunt list (group). When the phone gets added to a hunt list, the administrator can log the user in or out by checking (and unchecking) this check box. Users use the softkey on the phone to log their phone in or out of the hunt list. |
At line group:
Automatically Logout Hunt Member on No Answer |
If this check box is checked, line members will be logged off the hunt list automatically. Line members can log back in using the "HLOG" softkey or PLK. |
And read this if you need hlog
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211259-Configure-Hlog-Softkey-for-IP-Phones.html
If the device is not logged into the hunt group, it will not get calls that arrive that way.
07-07-2017 03:02 PM
Are the members logged into the hunt group?
07-07-2017 05:05 PM
Jaime,
Thanks for your reply. Our system is not tied to AD. Users do not login to their phones. What's funny is I created this Hunt pilot, Hunt list , and hunt group yesterday . I tested it and it worked fine. This morning when i came in all calls were going straight to voicemail. I created a separate hunt group, list, and pilot and it's going to voicemail too.
07-07-2017 05:15 PM
I don't think you understand, what I asked has nothing to do with AD/EM, or anything similar.
Look at these settings
At device level:
Logged into Hunt Group |
This check box, which gets checked by default for all phones, indicates that the phone is currently logged in to a hunt list (group). When the phone gets added to a hunt list, the administrator can log the user in or out by checking (and unchecking) this check box. Users use the softkey on the phone to log their phone in or out of the hunt list. |
At line group:
Automatically Logout Hunt Member on No Answer |
If this check box is checked, line members will be logged off the hunt list automatically. Line members can log back in using the "HLOG" softkey or PLK. |
And read this if you need hlog
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211259-Configure-Hlog-Softkey-for-IP-Phones.html
If the device is not logged into the hunt group, it will not get calls that arrive that way.
07-07-2017 05:26 PM
I checked the box at phone level "Logged into Hunt Group".then saved settings, and applied config, calls are still going straight to voicemail. I didn't have this set yesterday when this was working. Nor do I have it set on a group that is working. It's so strange. I'm thinking of restart. Do you have any other suggestions?
07-07-2017 05:45 PM
Line Group setting I unchecked the "Automatically Logout Hunt Member on No Answer" This is what seemed to fix the issue.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide