I can not upgrade from 6.1.2 to any other version

[ibmrmunayco]

I have to do the upgrade from 6.1.2 to CUCM CUCM 8.5 but I can not do uprgade, when I try to do the upgrade has higher versions of CUCM 6.1.x, (6.1.4 or 6.1.3) in all cases I get the errore message to show in the picture Finally try to upgrade to a release of the same vesion (6.1.2.1001-4) but the message is the same

13 /usr/local/cm/ /partB/usr/local/cm/ /common/log/install/capture.txt"|<LVL::Critical>

07/10/2012 21:00:11 appmanager.sh|CCMInstall --upgrade ERROR|<LVL::Error>

07/10/2012 21:00:11 upgrade_manager.sh|Applications upgrade failed|<LVL::Error>

07/10/2012 21:00:11 upgrade_install.sh|Cleaning up download...|<LVL::Info>

07/10/2012 21:00:11 upgrade_install.sh|Removing /common/download/6.1.2.1001-4|<LVL::Info>

07/10/2012 21:00:12 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>

07/10/2012 21:00:12 upgrade_install.sh|Removing /common/rpm-archive/6.1.2.1001-4|<LVL::Info>

07/10/2012 21:00:13 upgrade_install.sh|CSA Status = 0|<LVL::Debug>

07/10/2012 21:00:13 upgrade_install.sh|/etc/init.d/ciscosec start|<LVL::Info>

File	UCSInstall_UCOS_SU_6.1.2.1001-4.sgn.iso
Start Time	Tue Jul 10 20:24:27 PET 2012
Status	Error encountered: An unknown error occurred while accessing the upgrade file.

[nikshah]

Hi Roberto,

Can you send the install upgrade logs from RTMT, zip them and attach them here.

Regards

Niket

[ibmrmunayco]

Hi nikshah

Attach all logs attempts to upgrade to different versions

[nikshah]

Hi Roberto,

From the log notes i can see this

07/10/2012 17:59:53 InstallWizard|Host IP0 addr for this node '172.16.10.2'|<:INFO>

07/10/2012 17:59:53 InstallWizard|Host IP0 mask for this node '255.255.255.0'|<:INFO>

07/10/2012 17:59:53 InstallWizard|Gateway for this node '172.16.10.1'|<:INFO>

validateNetworking: Default gateway name/address is invalid or gateway is not responding

Can you ensure that your gateway 172.16.10.1 is up and responding.

Regards

Niket

[Giovanni Sciotti]

I am encountering the same problem.

Did you solve? If yes, how?

Thank you.

[ibmrmunayco]

I started with CUCM 6.0, in this version put the locale, next did upgrade to 6.2  after upgrade to 6.5 and 8.5.

Them problem was the locale.

I hope help you.