I can't open Cisco Unified Communications Manager Express through Browser

Vikrant Ambhore · ‎11-18-2010

Hello All,

We have Cisco 1861, I have done Voip deployment on it, i attached my running-configuration & Flash details, can anyone look it, help me or please let me know if I am wrong anywhere in config because I'm Unable to open Cisco Unified Communications Manager Express throuh Browser..

Please help me

Regards

Vikrant

Sh flash

266       2898 Aug 27 2009 05:28:34 +00:00 cpconfig-18xx.cfg
267    2324992 Aug 27 2009 05:28:50 +00:00 cpexpress.tar
268       1038 Aug 27 2009 05:29:00 +00:00 home.shtml
269     115712 Aug 27 2009 05:29:10 +00:00 home.tar
270    1697952 Aug 27 2009 05:29:28 +00:00 securedesktop-ios-3.1.1.45-k9.pkg
271     415956 Aug 27 2009 05:29:40 +00:00 sslclient-win-1.1.4.176.pkg
272       3987 Nov 13 2010 04:44:20 +00:00 admin_user.html
273     650596 Nov 13 2010 04:44:24 +00:00 admin_user.js
274       1029 Nov 13 2010 04:44:24 +00:00 CiscoLogo.gif
275        617 Nov 13 2010 04:44:24 +00:00 CME_GUI_README.TXT
276        953 Nov 13 2010 04:44:24 +00:00 Delete.gif
277      16344 Nov 13 2010 04:44:24 +00:00 dom.js
278        864 Nov 13 2010 04:44:26 +00:00 downarrow.gif
279       6146 Nov 13 2010 04:44:26 +00:00 ephone_admin.html
280       4558 Nov 13 2010 04:44:26 +00:00 logohome.gif
281       3866 Nov 13 2010 04:44:26 +00:00 normal_user.html
282      78428 Nov 13 2010 04:44:28 +00:00 normal_user.js
283       1347 Nov 13 2010 04:44:28 +00:00 Plus.gif
284        843 Nov 13 2010 04:44:28 +00:00 sxiconad.gif
285        174 Nov 13 2010 04:44:28 +00:00 Tab.gif
286       2431 Nov 13 2010 04:44:28 +00:00 telephony_service.html
287        870 Nov 13 2010 04:44:28 +00:00 uparrow.gif
288       9968 Nov 13 2010 04:44:30 +00:00 xml-test.html
289       3412 Nov 13 2010 04:44:30 +00:00 xml.template
290   34148116 Nov 13 2010 03:01:00 +00:00 c1861-spservicesk9-mz.124-20.T4.bin
291   40593384 Nov 16 2010 21:07:16 +00:00 c1861-advipservicesk9-mz.124-24.T1.bi
n

46907392 bytes available (81276928 bytes used)

dksingh · ‎11-18-2010

Configure

no ip http secure-server

telephony-serv

time-web

What do u see when u http://cme_ip_source/ccme.html ?

Which browser (version?)

Vikrant Ambhore · ‎11-18-2010

Hello Dilip,

Thanks for your reply, when i tried to open on browser by http://10.1.20.1/voiceview/common/login.do
I'm getting page can not be displayed, & when i tried to ping router i am able to ping pls look
I'm able to ping Vlan 1 (192.168.8.1), Vlan 100 (10.10.10.1)
but unable to ping 10.1.20.1 it's Address for Cisco Unified Communications Manager Express

I hope u understand my issue, pls help

Thanks

Regards

alsaqr72 · ‎11-18-2010

Vikrant,

Your problem is reachability! add route to your PC via CMD to the destination and you should be fine, here is an example

route add -p mask

route add 10.1.20.1 -p mask 255.255.255.0

The -p switch When used with the ADD command, makes a route persistent across boots of the system.

Also make sure your http is enabled.

I hope this helps.

Thanks,

Monty

Sr. Cisco Voice Engineer

dksingh · ‎11-19-2010

HI Vikrant,

Not to be rude but I think you are confused....

Your original post was about not being able to get into CME GUI

and I asked you what u see when trying to go to

http://

But now, it seems you are trying to access VoiceView which is a

CUE feature (not CME)

What are u trying to do ? Can u clarify so that we can understand

andadvise?

If u infact needs voiceview asst. you shd check out:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_tech_note09186a008067cb94.shtml

DK

vikrant0012007@rediffmail.com

Hello Dilip,

Thanks for your reply, when i tried to open on browser by http://10.1.20.1/voiceview/common/login.do
I'm getting page can not be displayed,

Vikrant Ambhore · ‎11-19-2010

Hello Dilip,

Thanks for your reply,

I have this

Melbourne1861#sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express