I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

[gsilva]

I all,

My customer recently bought IP Phones 8941 but  I can´t register this phone yet.

CUCM version : 8.0.3

IP Phone 8941  firmware :

cmterm-8941_8945-sccp.9-3-2-11.cop          Active

cmterm-894x-qed.9-2-2-0.cop          Active

cmterm-894x-sccp.9-2-2-0.cop

The IP Phone load the firmware, but isn´t registered in the CUCM.

The status message display

[12:32:39, 10/16/2012] ITLSEP20BBC02008F9.tlv updating

[12:32:39, 10/16/2012] ITLSEP20BBC02008F9.tlv (HTTP)

[12:32:40, 10/16/2012] ITLSEP20BBC02008F9.tlv updated successfully

[12:32:40, 10/16/2012] ITL installed

[12:32:40, 10/16/2012] can't download configuration file SEP20BBC02008F9.cnf.xml.sgn from 10.4.12.2

[12:32:40, 10/16/2012] XMLDefault.cnf.xml.sgn (HTTP)

[12:32:44, 10/16/2012] VPN Error: VPN is not Configured.

[12:32:55, 10/16/2012] CTLSEP20BBC02008F9.tlv updating

[12:32:55, 10/16/2012] CTLSEP20BBC02008F9.tlv not found in 10.4.12.3

[12:32:55, 10/16/2012] ITLSEP20BBC02008F9.tlv updating

[12:32:55, 10/16/2012] ITLSEP20BBC02008F9.tlv (HTTP)

[12:32:56, 10/16/2012] ITLSEP20BBC02008F9.tlv updated successfully

[12:32:56, 10/16/2012] ITL installed

[12:32:56, 10/16/2012] can't download configuration file SEP20BBC02008F9.cnf.xml.sgn from 10.4.12.3

Please, I need your help.

Thanks a lot

Guillermo Silva B

[Jaime Valencia]

Are you sure you're pointing to the right TFTP??

The error clearly says it cannot download the config file.

Try removing and adding the phone again.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[gsilva]

Hi JAVA,

The tftp is Ok and is obtained by dhcp.

I think that the problem is associated a security, ctl file, trust list etc.

GSB

Sent from Cisco Technical Support Android App

[Aman Soi]

Hi Silva,

Can u try uploading the device pack first and upload firmware 9.3(1) first ? This would require server reboot.

cmterm-devicepack8.0.3.24047-1.cop.sgn

http://software.cisco.com/download/release.html?mdfid=282827095&flowid=5329&softwareid=282074299&release=8.0.3(24051)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

[Aman Soi]

link to download 9.3(1) firmware

http://software.cisco.com/download/release.html?mdfid=283095470&flowid=24541&softwareid=282074289&release=9.3(2)SR1&relind=AVAILABLE&rellifecycle=&reltype=latest

[shabeebmohammed]

try DOwngrading the firmware to 8.x or 7.x series... it will work.

[gsilva]

Shabeeb,

I only found firmware 9.x.

How obtain firmware 8.X

Thanks,

Guillermo

[Vadym Maliarov]

As it was mentioned by Aman you must install device pack before upgrading 8941 FW

"The Cisco IP Phone 8941 and 8945 support a new  "secure by default" feature from 9.3(1) onwards, which requires devpack  8.0.3(24049)/8.5.1(14070)/8.6.2(22030) or higher installed on 8.x Cisco  Unified Communications Manager before phones are upgraded to Firmware  Release 9.3(2)SR1. If the correct devpack is not installed first, the  phones cannot successfully register to the Cisco Unified Communications  Manager!!! "

http://www.cisco.com/web/software/282074289/103278/cmterm-8941_8945-sccp.9-3-2SR1-2-readme.html

This is needed to support Security by default

[gsilva]

Vadym, Aman,

I tried with the firmware 9.2.2 and the problem continue, but the status message display

[00:00:09, 01/01/2010] system boot up (SCCP 9-2-2-0)

[12:28:33, 10/16/2012] SEP20bbc0200a7a Get ip from DHCP server : 10.4.12.11

[12:28:35, 10/16/2012] can't download ctl file from 10.4.12.3

[12:28:51, 10/16/2012] can't download ctl file from 10.4.12.3

[00:00:09, 01/01/2010] system boot up (SCCP 9-2-2-0)

[12:41:39, 10/20/2011] SEP20bbc0200a7a Get ip from DHCP server : 10.4.12.11

[12:41:40, 10/20/2011] can't download ctl file from 10.4.12.3

[12:41:55, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:10, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:25, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:39, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:54, 10/20/2011] can't download ctl file from 10.4.12.3

[12:43:09, 10/20/2011] can't download ctl file from 10.4.12.3

[12:43:23, 10/20/2011] can't download ctl file from 10.4.12.3

The device pack, will upgrade the firmware to all phones ? then I prefer test only the 8941 Phones.

Thanks a lot

Guillermo

[Aman Soi]

Hi,

Do have 89XX models other than 8941as well ?

regds,

aman

[gsilva]

Hi Aman.

No, we don´t have other 89XX models. Only have 8941.

Regards,

Guillermo

[Aman Soi]

Hi Silva,

this means all the 8941 phones won't be working. Try loading Device pack first and then,firmware.

regds,

aman

[George Sotiropoulos]

On Device->Device Settings->Device Defaults you may set the specific firmware per phone type

[cgood]

Have got this problem too. Just Reset Security settings in Phone menu. Solved problem for me.