02-05-2008 12:18 PM - edited 03-15-2019 08:38 AM
I have a remote branch that has a call centre (and soon a Call Manager). To reduce costs I want to connect it to an IPCC Enterprise. This is located in a different country via an E3. Rather naively I thought the only costs I would incur would be licensing. However, my supplier tells me that I must purchase CVP hardware. A direct connection would make calls more susceptible to latency. I really don't understand the concept of CVP and the more I look into it the more confused I become. Why would CVP made calls less susceptible to latency ?
Many Thanks.
02-11-2008 01:40 PM
The Cisco Customer Voice Portal (CVP) is a web-based platform that provides carrier-class interactive voice response (IVR) and IP switching services on Voice over IP (VoIP) networks.
02-11-2008 05:23 PM
CVP verus IP/IVR keeps the call at the gateway via VXML.
With IP/IVR the call would come in at remote office, cross the E3 at G711/G729 to be queued, then delivered back to that agent.
With CVP all is local, no crossing the wan. CVP is best for distributed environments. CVP will likely replace IP/IVR long term.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide