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Beginner

ICM scripting

I am fairly new to UCCE. I would like to point a DN to a queue script.How is this done?

Thanks - Keith

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ICM scripting

ICM script you create a Pilot.. (Trigger)

This should be a CTI route point.

To point a DN to the UCCE, just forward the DN to the Trigger you create for the script.

Please Kudos/rate if this help!

Please Kudos/rate if this help!
Beginner

ICM scripting

Jose,

This is one way to complete it, but I ended up creating a translation that pointed to the CTI Route point. It seemed to be more of a best practice in stead of a call forward.

Thanks - Keith

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