My users have an interesting request. When a call comes in and they are not there to answer it the call should be forwarded to Unity voicemail as it usually is. If they press iDivert they would like to have a different message play saying they are in the office but currently on the phone.
Is there a way to setup iDivert to send calls to the alternate greeting in a users voice mail? I've been trying to brainstorm some ideas on how to do this but I'm coming up blank. We are using CUCM 8.6 and Unity Connections 8.6.
1-Choose Device > Device Settings > Softkey Template from Call Manager administration. Click the find button and select the Standard User softkey template. Click the Copy button and Name the softkey template to iDivert Template. Click Save. Choose Configure Softkey Layout from the Related Links drop down menu and click the Go button next to the menu.
2-The Ring in call state . Investigate the softkeys available in the Unselected Softkeys section. There are many features that are not enabled in the Standard User default softkey template. Each call state can accommodate up to 16 softkeys. Choose the iDivert option from the Unselected Softkeys and click save.
3-Go to Phones which you need to enable idivert , then on phone page
on softkey phone template select the new softkey which includes idivert
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