Iimit the AA time?

[michaelzhq]

Problem:

The reception handles all the calls in business hours. AA only works for 3 hours(5:00pm ~ 8:00pm)after business hours because somebody continues working but nobody works at reception.

How can I limit the AA working time?

System: CME 4.1 and AA on CUE

Thanks.

[thisisshanky]

This depends on what type of step you have used in the AA. If using BusinessHours step, then you need to adjust the system schedule. Otherwise you can use Time of the Day and Day of the week steps to customize the time during which AA is active.