03-16-2017 05:41 AM - edited 03-17-2019 09:49 AM
Hi all,
We have a funky new BE6000 for a customer and the CUCM installation goes without any problem but the IM&P bombs everytime. We've tried 4-5 times till now.
DNS is okay
NTP is okay
Connectivity is okay
But in the end this is the result:
In the dump i found this:
ipsecmgmt.log
2017-03-16 13:13:48,254 INFO [main] - IN -- IPSecManagerImpl.java - getPolicyMap() -
2017-03-16 13:13:48,254 INFO [main] - getPolicyNames: invoked
2017-03-16 13:13:48,326 INFO [main] - OUT -- IPSecManagerImpl.java - getPolicyMap - {}
2017-03-16 13:13:48,326 INFO [main] - Input parameters received:
2017-03-16 13:13:48,326 INFO [main] - {policyName=platform_ipsec, op=delete, assocName=platform_yeu-cmp}
2017-03-16 13:13:48,326 INFO [main] - Input received:
2017-03-16 13:13:48,326 INFO [main] - {policyName=platform_ipsec, assocName=platform_yeu-cmp}
2017-03-16 13:13:48,346 INFO [main] - Deleting Association: platform_yeu-cmp
2017-03-16 13:13:48,351 INFO [main] - delete failed ... error.ipsecmanagerimpl.getassociation#ipsecmanager.policy.notexist
clustermgr0000001.log
13:20:08.404 |cert update for hostname: yeu-cmp
13:20:08.404 |exec'ing: sudo /root/.security/ipsec/perform_ipsec_cert.sh --op=update --desthostName=yeu-cmp --resultfile=/tmp/ipsecMonUpdateResult --newCert=/tmp/ipsecMonUpdateCert
13:20:09.615 |result = error
13:20:09.615 |readResultsFile failed hostname(yeu-cmp)
(yeu-cmp is the callmanager)
We're opening a TAC-case also now but maybe someone does have a clue why this happens.
The installation bombed with the original VMs deployed on the BE6000 (C220 M4) and freshly made VMs.
Regards,
Marcel.
03-16-2017 06:22 AM
Check this below link
https://supportforums.cisco.com/discussion/12563101/cup-installation-critical-error-unrecoverable-internal-error
HTH
Regards
Abhay
03-16-2017 07:21 AM
Thx for the link. I have seen this document but I cannot find anything relatable. The install log show out of the blue:
03/16/2017 13:19:59 appmanager.sh|/usr/local/bin/base_scripts/InstallWizard returned 1|<LVL::Info>
03/16/2017 13:19:59 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:146, Function: install(), /usr/local/bin/base_scripts/InstallWizard -e ERROR|<LVL::Critical>
03/16/2017 13:19:59 post_install|File:/opt/cisco/install/bin/post_install:1030, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -install failed (1)|<LVL::Error>
This is after the InstallWizard summarizes all installation parameters (names, IP addresses, etc.). Even the post install script has ran.
Regards,
03-16-2017 08:09 AM
Hi Marcel,
Can u share show version active from CUCM?
Are u trying to deploy IMP in Restricted or Unrestricted mode?
All nodes within a single cluster must be in the same mode. For example, Cisco Unified Communications Manager and IM and Presence Service nodes in the same cluster must either all be in unrestricted mode or all be in restricted mode.
regds,
aman
03-16-2017 08:40 AM
Hello Aman,
this procedure also failed with the pre-installed VM images which came with the BE6000 hardware.
The software is the restricted version (crypto included). CUCM versie is 11.5.1.11900-26.
Regards,
Marcel Tempelman.
03-16-2017 07:09 AM
I have a similar Problem with the PreReinstalled VM. I just Installed the VM From scratch and it worked.
Please post if you discover the root of this issue.
Thanks
Haris
03-16-2017 07:18 AM
Hello Haris
Did a reinstall on a fresh VM even with the CUCM but to no avail.
Regards,
03-16-2017 07:22 AM
Did you added both forward and reverse DNS Entries in DNS Server
03-16-2017 07:28 AM
Yes. checked and double checked it.
03-16-2017 07:33 AM
OK What i use to do is change the OVA Capacity.
I remembered i choose 5000 User Capacity for the IMP Server so as to succeed with installation. Please try the same.
Thanks
Haris
03-16-2017 08:04 AM
Just tried it and the result is the same :-(
03-17-2017 04:05 AM
Hello all,
we have a reaction from TAC. Our password was longer than 15 characters.
This works:
This is a defect in 11.5.1 versions for both CUCM and IMP. Passwords above 15 characters are not supported
CSCvb00248
Please follow below procedure for re-installation of IMP with less than 15 character password
Action plan:
* Delete the IM&P node from call manger
* Reboot call manager publisher (in maintenance window)
* Delete the VM for IM&P form Vsphere
* Create a new VM on Vspehere
* Add the IM&P node back on call manager
* Start the install of IM&P again
Regards,
Marcel.
03-17-2017 06:56 AM
[+5] for sharing resolution.
regds,
aman
06-20-2017 04:27 PM
Thank you Marcel!
You are the hero of the day.
I had exactly the same issue and in fact there was a password lenght issue.
11-09-2017 03:11 PM
Hi!
I got the same issue adding CUC Subscriber 11.5.1. At the end it was related with the length password too. I got exactly the message:
usr/local/bin/base_scripts/InstallWizard -e ERROR
I added the Publisher without problem with the same password, but the issue was faced only with Subscriber.
So, I changed Publisher OS password in order to have a minor length and proceeded with the Subscriber installation using the new one.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide