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In search of a product that may or may not exist. (Call Stats)

Tracee Baddley
Beginner
Beginner

We are using Call Manager version 10.5

 

I have several call-center type groups that use Genesys Contact Center.

 

I have one group however, who wants real-time call statistics----calls inbound, calls outbound, etc.----but they do not want to have to use any type of contact center software.

They also want the capability to display this information on monitors stationed above the group area.

 

I can't give them what they want with Telemate---as it runs 15 minutes behind, and as I mentioned before, any type of contact center/call center software is out of the question (they do not want their people having to log in/log out, and they want single-line multi-simultaneous call ability).

 

Are any of you aware of any products that may be able to do this?

4 Replies 4

Venkatesh Perumal
Rising star
Rising star

Not sure, but have a look at variphy tool. you can use this tool to search, track, schedule, and report on all of your CDR or CUCM call history records.

https://www.variphy.com/home

 

Billy Blue from Imagicle, however it's an Call accounting software.

The Variphy product is awesome!  I've got it on demo.  Powerful program indeed!

Tagir Temirgaliyev
Frequent Contributor
Frequent Contributor

is CCM directly connected to Genesys?

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