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mtotelenivel1
Beginner

In the IP Phone appears the message "SEP [MAC] .cnf.xml"

Hi Team,

I have a problem with IP phones "various models", in the status messages a message appears constantly showing "SEP [MAC] .cnf.xml" as shown in the following capture.

I connected to a 7961 and I downloaded the logs, when I check them I see:

|=== Syslogd === Wed Mar 1 02:19:59 2017
====================================================
WRN 02:19:59.157689 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=21)
WRN 02:19:59.159775 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=22)
WRN 02:19:59.161953 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=22)
WRN 02:19:59.164049 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=23)
WRN 02:19:59.166155 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=23)
WRN 02:19:59.168310 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=24)

......

WRN 02:20:00.234882 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=196)
NOT 02:20:00.237886 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0
NOT 02:20:00.242841 JVM: Startup Module Loader|cip.cfg.r:? - Requesting CONFIG file from TFTP Service(1)
ERR 02:20:00.263233 JVM: tftpClient SEP001EF7C31E2C.cnf.xml /usr/ram/SEP001EF7C31E2C.cnf.xml 550001 1
NOT 02:20:00.294727 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true
NOT 02:20:00.298222 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval
NOT 02:20:00.310728 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED
NOT 02:20:00.314944 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true
NOT 02:20:00.322236 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval
NOT 02:20:00.329228 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED
NOT 02:20:00.333658 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0
NOT 02:20:00.337698 tftpClient: tftp request rcv'd from /usr/tmp/tftp, srcFile = SEP001EF7C31E2C.cnf.xml, dstFile = /usr/ram/SEP001EF7C31E2C.cnf.xml max size = 550001
NOT 02:20:00.344206 tftpClient: auth server - tftpList[0] = ::ffff:192.168.80.4
NOT 02:20:00.345073 tftpClient: look up server - 0
WRN 02:20:00.348219 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
WRN 02:20:00.359859 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventServicesTxStop
NOT 02:20:00.362815 tftpClient: secVal = 0xa
NOT 02:20:00.363823 tftpClient: ::ffff:192.168.80.4 is a NONsecure server
NOT 02:20:00.364642 tftpClient: look up server - 1
WRN 02:20:00.367556 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
NOT 02:20:00.374175 tftpClient: secVal = 0xa

I attach the log and screenshots.

Where is the problem?

Thanks & Best Regards,

Juan Miguel Huertas Alegre

12 REPLIES 12
Leo Laohoo
VIP Community Legend

Is this a Cisco-based call manager solution or not?

Hi Leo,

Yes, is a Cisco-Based Call Manager solution.

Thanks & Best Regards,

JuanMi

Is 192.168.80.4 the correct tftp server ? Check the ITL value on the phone and server where tftp is running. Make sure they are same.

Regards

Abhay

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

Hi Abhay,

Yes, the 192.168.80.4 ip corresponds to the Publisher, and the 192.168.80.8 ip with the Subscriber.

I have reviewed the certificates and I see that the ipsec are expired, can this be the cause?

Thanks & Regards,

JuanMi

You can regenerate the ipsec certs and add them as IPSEC-TRUST on other nodes, if they are not CA signed, see if this helps.

Did you check the ITL as well on phone and Publisher server ?

Regards

Abhay

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

Hi Abhay,

The CTL/ITL file is not installed on the phone.

When I run the "show CTL" command in the Publisher, shows me:

Admin: show ctl
Length of CTL file: 0
CTL File not found. Please run CTLClient plugin to generate the CTL file.
Error parsing the CTL File.

The command "show itl" does not recognize the system.

Admin: show itl
Invalid Command
Admin:

Thanks & Best Regards,

JuanMi

What is the call manager version you are using ?

Regards

Abhay

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

Hi Abhay,

CUCM 7.1.3.31900-1

Thanks & Regards,

JuanMi

Hello team,

any news?

Thanks & Best Regards,

JuanMi

Hi Team,

I have reviewed the logs and see that certain phones are reset.

Example:

The phone restart

03/07/2017 09:14:15.823 CCM|StationInit: TCPPid=[ 3.100.9.233435] Keep alive timeout.|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:15.823 CCM|Closing Station connection DeviceName=SEP001D4543599B, TCPPid = [3.100.9.233435], IPAddr=192.168.67.205, Port=20601, Device Controller=[3,40,98521]|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::State Transition><MASK::0020>
03/07/2017 09:14:15.823 CCM|CCM_PI: CPIClass::deleteInstance(), Caller's error, inappropriate InstanceIndex[304] > m_nMaxCreatedInstanceIndex[131] or m_nMaxCreatedInstanceIndex == -1. PIClass(Enum=2)|<CLID::StandAloneCluster><NID::192.168.80.8><LVL::All><MASK::ffff>
03/07/2017 09:14:15.823 CCM|StationD: (0098521) Delete Stats Instance for Station failed - ErrCode= -1, statIndex= 304|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Error><MASK::0800>
03/07/2017 09:14:15.823 CCM|DeviceManager:star_DeviceStop Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 RegisterDevice=63 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.823 CCM|SMDMSharedData::findLocalDevice - Name=SEP001D4543599B Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 isActvie=1 Pid=(3,40,98521) found|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.823 CCM|SMDMSharedData::notifyUnRegisterAndDeleteSubscribeeState|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.823 CCM|SMDMSharedData::findRemoteDeviceAny - Key=d7669f30-ef52-acf4-a18b-abf9423f3a42 not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.824 CCM|LineControl::sendSNFNotifyIndForPresenceWithAlerting mPrecenceWithAlertingChangeNotifySubscribed=0, calllist#=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:15.824 CCM|LineControl - Delete index =283|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::0800>
03/07/2017 09:14:15.824 CCM|LineManager::star_LineUnregisterInd - release id = 283|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Special><MASK::0800>
03/07/2017 09:14:15.824 CCM|DeviceManager:star_DeviceStop Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd RegisterDevice=62 DualModeFlag=0|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV::SEP001D4543599B><LVL::Detailed><MASK::ffffff>
03/07/2017 09:14:15.824 CCM|SMDMSharedData::findLocalDevice - Name=2630:8c86f3ea-2f7e-1eed-2e8a-893037fcf237 Key=8aca60e1-59cd-67b1-118d-3678c17b6dbd isActvie=1 Pid=(3,139,28180) found|<CLID::StandAloneCluster><NID::192.168.80.8><CT::3,100,39,1.12340668><IP::192.168.67.205><DEV