In the IP Phone appears the message "SEP [MAC] .cnf.xml"

[mtotelenivel1]

Hi Team,

I have a problem with IP phones "various models", in the status messages a message appears constantly showing "SEP [MAC] .cnf.xml" as shown in the following capture.

I connected to a 7961 and I downloaded the logs, when I check them I see:

|=== Syslogd === Wed Mar 1 02:19:59 2017
====================================================
WRN 02:19:59.157689 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=21)
WRN 02:19:59.159775 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=22)
WRN 02:19:59.161953 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=22)
WRN 02:19:59.164049 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=23)
WRN 02:19:59.166155 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=23)
WRN 02:19:59.168310 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'ucs2' in element '/Glyphs/Glyph' (line=24)

......

WRN 02:20:00.234882 JVM: Startup Module Loader|cip.xml.ao: - XML Parser Warning: Unknown attribute 'utf8' in element '/Glyphs/Glyph' (line=196)
NOT 02:20:00.237886 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0
NOT 02:20:00.242841 JVM: Startup Module Loader|cip.cfg.r:? - Requesting CONFIG file from TFTP Service(1)
ERR 02:20:00.263233 JVM: tftpClient SEP001EF7C31E2C.cnf.xml /usr/ram/SEP001EF7C31E2C.cnf.xml 550001 1
NOT 02:20:00.294727 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true
NOT 02:20:00.298222 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval
NOT 02:20:00.310728 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED
NOT 02:20:00.314944 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.settings.fullyregistered value=true
NOT 02:20:00.322236 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - FULLY_REGISTERED - Resetting retry installer interval
NOT 02:20:00.329228 JVM: Startup Module Loader|cip.midp.pushregistry.f:? - setAcceptConnections - ENABLED
NOT 02:20:00.333658 JVM: Startup Module Loader|cip.midp.midletsuite.InstallerModule:? - propertyChanged - device.callagent.messages.0 value=0
NOT 02:20:00.337698 tftpClient: tftp request rcv'd from /usr/tmp/tftp, srcFile = SEP001EF7C31E2C.cnf.xml, dstFile = /usr/ram/SEP001EF7C31E2C.cnf.xml max size = 550001
NOT 02:20:00.344206 tftpClient: auth server - tftpList[0] = ::ffff:192.168.80.4
NOT 02:20:00.345073 tftpClient: look up server - 0
WRN 02:20:00.348219 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
WRN 02:20:00.359859 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventServicesTxStop
NOT 02:20:00.362815 tftpClient: secVal = 0xa
NOT 02:20:00.363823 tftpClient: ::ffff:192.168.80.4 is a NONsecure server
NOT 02:20:00.364642 tftpClient: look up server - 1
WRN 02:20:00.367556 SECD: WARN:lookupCTL: ** no CTL, assume TFTP NONSECURE
NOT 02:20:00.374175 tftpClient: secVal = 0xa

I attach the log and screenshots.

Where is the problem?

Thanks & Best Regards,

Juan Miguel Huertas Alegre

[Leo Laohoo]

Is this a Cisco-based call manager solution or not?

[mtotelenivel1]

Hi Leo,

Yes, is a Cisco-Based Call Manager solution.

Thanks & Best Regards,

JuanMi

[Abhay Singh Reyal]

Is 192.168.80.4 the correct tftp server ? Check the ITL value on the phone and server where tftp is running. Make sure they are same.

Regards

Abhay

[mtotelenivel1]

Hi Abhay,

Yes, the 192.168.80.4 ip corresponds to the Publisher, and the 192.168.80.8 ip with the Subscriber.

I have reviewed the certificates and I see that the ipsec are expired, can this be the cause?

Thanks & Regards,

JuanMi

[Abhay Singh Reyal]

You can regenerate the ipsec certs and add them as IPSEC-TRUST on other nodes, if they are not CA signed, see if this helps.

Did you check the ITL as well on phone and Publisher server ?

Regards

Abhay

[mtotelenivel1]

Hi Abhay,

The CTL/ITL file is not installed on the phone.

When I run the "show CTL" command in the Publisher, shows me:

Admin: show ctl
Length of CTL file: 0
CTL File not found. Please run CTLClient plugin to generate the CTL file.
Error parsing the CTL File.

The command "show itl" does not recognize the system.

Admin: show itl
Invalid Command
Admin:

Thanks & Best Regards,

JuanMi

[Abhay Singh Reyal]

What is the call manager version you are using ?

Regards

Abhay

[mtotelenivel1]

Hi Abhay,

CUCM 7.1.3.31900-1

Thanks & Regards,

JuanMi

[mtotelenivel1]

Hello team,

any news?

Thanks & Best Regards,

JuanMi