Inactive AD users on CUCM

[Ekin Gumus]

Hi All.

I need to delete all inactive users from CUCM. I have LDAP integration with my CUCM (System version: 11.5.1.10000-6) "Inactive LDAP Synchronized User" but

but now I do users as "Inactive LDAP Synchronized User" and not able to delete it is integrated with AD. Here is what I get when I try to delete:

Error occurred. One or more record did not get deleted. Users added from corporate directory sync cannot be modified manually.

So I found that link and applied but no luck 

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-60/111310-inactive-users-00.html

I also restarted CUCM cluster. Any idea?

[Manish Gogna]

Hi Ekin,

It is most likely due to end user association on Phone, line, remote destination etc. You may refer the following to determine the same

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117726-technote-cucm-00.html#anc9

HTH

Manish

[Jaime Valencia]

Not sure I'm following what you want, but once users are in inactive state, the one who is in charge of deleting them, is the garbage collector.

[HelpingKid]

I have the same issue.

[orellanas]

Do you still have this issue ?

Does the user have a Jabber account ?

[Michael Whiteley]

The link is broken

[mradell]

As Jamie mentioned, Garbage Collection is responsible for removing inactive LDAP users from the CUCM. I linked to the section in the SRND doc for CUCM 11.x below for reference. As far as I know there is no manual way to force this process, but someone feel free to correct me if I'm wrong.

Cisco Collaboration System 11.x Solution Reference Network Designs (SRND) - Directory Integration and Identity Management [Cisco Unified Communications Manager (CallManager)] - Cisco