Inbound Calls fail PSTN Gateway

[Claudio Quiroz Cabello]

Carlo,

The CSS is 4 digits,

The similars routern pattern are in diferent partitions, please look the files: m1, m2, m3 y m4.

[Guru Mysoruu]

For local numbers try with subscriber format.

[Nishant Savalia]

Hi Claudio,

Can you please share debug mgcp packets of gateway and trace from RTMT as well.

[Claudio Quiroz Cabello]

Nishant,

Cisco Unified Communications Manager Dialed Number Analyzer  Results



• Results  Summary
  • Calling Party Information
    • Calling Party = 24139496
    • Partition =
    • Device CSS =
    • Line CSS = Local Chicureo
    • AAR Group Name =
    • AAR CSS =
  • Dialed Digits = 029505253
  • Match Result = RouteThisPattern
  • Matched Pattern Information
    • Pattern = 0.2[^1]XXXXXX
    • Partition = part_local_Chicureo
    • Time Schedule =
  • Called Party Number = 29505253
  • Time Zone = Greenwich Standard Time
  • End Device = GW_2811_CS2K
  • Call Classification = OffNet
  • InterDigit Timeout = NO
  • Device Override = Disabled
  • Outside Dial Tone = NO
• Call Flow
  • Route  Pattern :Pattern= 0.2[^1]XXXXXX  
    • Positional Match List =  29505253
    • DialPlan =
    • Route  Filter
      • Filter Name =
      • Filter Clause =
    • Require Forced  Authorization Code = No
    • Authorization Level = 0
    • Require Client Matter  Code = No
    • Call Classification =
    • PreTransform Calling Party  Number = 24139496
    • PreTransform Called Party  Number = 029505253
    • Calling Party Transformations
      • External Phone Number  Mask = NO
      • Calling Party Mask =
      • Prefix =
      • CallingLineId  Presentation = Default
      • CallingName Presentation =  Default
      • Calling Party Number =  24139496
    • ConnectedParty Transformations
      • ConnectedLineId  Presentation = Default
      • ConnectedName  Presentation = Default
    • Called Party Transformations
      • Called Party Mask =
      • Discard Digits  Instruction = PreDot
      • Prefix =
      • Called Number = 29505253
  • Route  List :Route List Name=  GW_2811_CS2K  
    • RouteGroup :RouteGroup  Name= GW_2811_CS2K  
      • PreTransform Calling Party  Number = 24139496
      • PreTransform Called Party  Number = 029505253
      • Calling Party Transformations
        • External Phone Number  Mask = On
        • Calling Party Mask =
        • Prefix =
        • Calling Party Number =  24139496
      • Called Party Transformations
        • Called Party Mask =
        • Discard Digits  Instructions =
        • Prefix =
        • Called Number = 029505253
      • Device :Type= MGCPE1PRIPort  
        • End Device Name =  S0/SU0/DS1-0@172.20.200.20
        • PortNumber = 0
        • Device Status = Registered
        • AAR Group Name =
        • AAR Calling Search Space =
        • AAR Prefix Digits =
        • Call Classification =
        • Calling Party Selection =
        • CallingLinePresentation =
        • ConnectedLinePresentation =
        • Number Of Strip Digits =
        • CallerID DN =
• Alternate Matches
  • Note: Information Not Available

172.20.200.20#terminal monitor

172.20.200.20#debug isdn q931

debug isdn q931 is              ON.

172.20.200.20#

*Sep  6 18:07:38.259: MGCP Packet sent to 172.20.200.15:2427--->

NTFY 365618475 *@172.20.200.20 MGCP 0.1

X: 0

O:

<---

*Sep  6 18:07:38.259: MGCP Packet received from 172.20.200.15:2427--->

200 365618475

<---

*Sep  6 18:07:52.235: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x1E66

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x0181, '24139496'

                Plan:ISDN, Type:Unknown

        Called Party Number i = 0xA1, '5253'

                Plan:ISDN, Type:National

        Sending Complete

*Sep  6 18:07:52.243: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x9E66

        Cause i = 0x809B - Destination out of order

*Sep  6 18:07:53.259: MGCP Packet sent to 172.20.200.15:2427--->

NTFY 365618476 *@172.20.200.20 MGCP 0.1

X: 0

O:

<---

*Sep  6 18:07:53.259: MGCP Packet received from 172.20.200.15:2427--->

200 365618476

<---

172.20.200.20#terminal no monitor

*Sep  6 18:08:08.259: MGCP Packet sent to 172.20.200.15:2427--->

NTFY 365618477 *@172.20.200.20 MGCP 0.1

X: 0

O:

<---

*Sep  6 18:08:08.259: MGCP Packet received from 172.20.200.15:2427--->

200 365618477

<---

[Amine Nouasri]

This box has been up for a year. Have considered rebooting before troubleshooting further this issue.

It could save you time and energy .

Please rate helpful answers!

[Kasiraman S]

Hello,

Is it just happening for the single number "5253" or for all number.

I see you have two E1, is the other one acting as a backup for inbound and outbound calls.

If so, can you shut the E1 0/0/0 and see how the calls are working on other controller.

From my understanding it seems like call manager is not responding with CRCX after the Gateway NTFY about the inbound event. Can you try negate mgcp with "no mgcp" and add mgcp back and test the calls.

It would be great if you can pull the detailed CUCM trace and attach here.

Thanks,

Kasi

[Nishant Savalia]

Hi Claudio,

This time your gateway resonded and your gateway is sending different release code "Destination out of Order" to the PSTN.

Have you done any kind of modification?

Also please share the detailed RTMT trace of CUCM as well.

Thanks & Regards,

Nishant Savalia

[Claudio Quiroz Cabello]

Nishant,

I´ve never used RTMT trace. Please give me steps  i Want to do it as soon as possible.