Inbound calls going stright to MOH

[Curtis Fuentes]

     Hi,

            I am having an intermittent issue where inbound calls to a hunt group are going straight to MOH.  I am using call manager 8.6

[moataz_mamdouh]

Are you using a recording system ?

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[Curtis Fuentes]

No the call comes in vian 800 to a hunt group and goes to unity for a call Handel. The call comes in you hear MOH then ring again and some time goes to you call cant be completed as dialed.

[moataz_mamdouh]

And what is the function of the call handler ? Call redirection ?

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[Curtis Fuentes]

yes to redirect to Voice mail or SRN if its after hours.

[moataz_mamdouh]

Can you check the busy trigger under the voicemail ports

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[Curtis Fuentes]

I dont see a busy trigger on the voice mail ports. By the way thank you for your help

[moataz_mamdouh]

Please provide a trace file of a failed call

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