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Abhishek Singh
Cisco Employee

inbound external calls not working on 7961 Phones

Problem Description :

We have got a cisco ip phone user whose DID was previously being used on a Turret phone , we configured the same extension on the Cisco phone ( and removed it from the turret phone ) , but the issue is that when an inbound external calls comes on the DID , that Turret phone rings while the Cisco phone does not rings , while internally , it works perfectly fine.

Alll the calling search spaces and partition are correct.

CCM VERSION : 6.1.3

CISCO IP PHONE MODEL : 7961G

Whatever level you reach getting better never stops -- Sachin Tendulkar
1 REPLY 1
Chris Deren
Hall of Fame Master

What is the turret device, is it a SIP phone registered with CUCM? 

Do you have shared line setup betwen the SIP phone and Cisco phone (same partition)? What is your eaxt setup?

Chris

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