cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
580
Views
0
Helpful
1
Replies

inbound external calls not working on 7961 Phones

Abhishek Singh
Cisco Employee
Cisco Employee

Problem Description :

We have got a cisco ip phone user whose DID was previously being used on a Turret phone , we configured the same extension on the Cisco phone ( and removed it from the turret phone ) , but the issue is that when an inbound external calls comes on the DID , that Turret phone rings while the Cisco phone does not rings , while internally , it works perfectly fine.

Alll the calling search spaces and partition are correct.

CCM VERSION : 6.1.3

CISCO IP PHONE MODEL : 7961G

Whatever level you reach getting better never stops -- Sachin Tendulkar
1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

What is the turret device, is it a SIP phone registered with CUCM? 

Do you have shared line setup betwen the SIP phone and Cisco phone (same partition)? What is your eaxt setup?

Chris

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: