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Incoming call intermittent with Error Cause i = 0x8095 - Call rejected

M Rinaldy Aulia
Level 1
Level 1

‎07-10-2017 09:07 AM - edited ‎03-17-2019 10:44 AM

Hi All,

We have a VG that having problem incoming call intermittent with Error Cause i = 0x8095 - Call rejected.

Here's the debug q931 n q921.

In debug below, first call was success, but the second call was failure with Error Cause i = 0x8095 - Call rejected.

Attached the show run, do you have any advice or idea what to check?

Jul 10 15:32:14.966: ISDN Se0/0/0:15 Q931: RELEASE_COMP pd = 8  callref = 0x8564
Jul 10 15:32:14.990: ISDN Se0/0/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=88
Jul 10 15:32:24.506: ISDN Se0/0/1:15 Q921: User TX -> RRp sapi=0 tei=0 nr=38
Jul 10 15:32:24.506: ISDN Se0/0/1:15 Q921: User RX <- RRp sapi=0 tei=0 nr=52
Jul 10 15:32:24.506: ISDN Se0/0/1:15 Q921: User TX -> RRf sapi=0 tei=0 nr=38
Jul 10 15:32:24.510: ISDN Se0/0/1:15 Q921: User RX <- RRf sapi=0 tei=0 nr=52
Jul 10 15:32:24.990: ISDN Se0/0/0:15 Q921: User TX -> RRp sapi=0 tei=0 nr=117
Jul 10 15:32:25.006: ISDN Se0/0/0:15 Q921: User RX <- RRf sapi=0 tei=0 nr=88
Jul 10 15:32:26.410: ISDN Se0/0/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=117 nr=88
Jul 10 15:32:26.410: ISDN Se0/0/0:15 Q931: SETUP pd = 8  callref = 0x056B
    Sending Complete
    Bearer Capability i = 0x8090A3
        Standard = CCITT
        Transfer Capability = Speech  
        Transfer Mode = Circuit
        Transfer Rate = 64 kbit/s
    Channel ID i = 0xA18387
        Preferred, Channel 7
    Progress Ind i = 0x8281 - Call not end-to-end ISDN, may have in-band info  
    Calling Party Number i = 0x2181, '081285514069'
        Plan:ISDN, Type:National
    Called Party Number i = 0xC1, '27837900'
        Plan:ISDN, Type:Subscriber(local)
    High Layer Compat i = 0x9181
Jul 10 15:32:26.410: ISDN Se0/0/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=118
Jul 10 15:32:26.422: ISDN Se0/0/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=88 nr=118
Jul 10 15:32:26.422: ISDN Se0/0/0:15 Q931: CALL_PROC pd = 8  callref = 0x856B
    Channel ID i = 0xA98387
        Exclusive, Channel 7
Jul 10 15:32:26.442: ISDN Se0/0/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=89 nr=118
Jul 10 15:32:26.442: ISDN Se0/0/0:15 Q931: ALERTING pd = 8  callref = 0x856B
    Progress Ind i = 0x8088 - In-band info or appropriate now available
Jul 10 15:32:26.446: ISDN Se0/0/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=89
Jul 10 15:32:26.450: ISDN Se0/0/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=90 nr=118
Jul 10 15:32:26.450: ISDN Se0/0/0:15 Q931: CONNECT pd = 8  callref = 0x856B
Jul 10 15:32:26.474: ISDN Se0/0/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=91
Jul 10 15:32:26.634: ISDN Se0/0/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=118 nr=91
Jul 10 15:32:26.634: ISDN Se0/0/0:15 Q931: CONNECT_ACK pd = 8  callref = 0x056B
Jul 10 15:32:26.634: ISDN Se0/0/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=119
Jul 10 15:32:33.354: ISDN Se0/0/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=119 nr=91
Jul 10 15:32:33.354: ISDN Se0/0/0:15 Q931: DISCONNECT pd = 8  callref = 0x056B
    Cause i = 0x829000000000 - Normal call clearing
Jul 10 15:32:33.358: ISDN Se0/0/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=120
Jul 10 15:32:33.374: ISDN Se0/0/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=91 nr=120
Jul 10 15:32:33.374: ISDN Se0/0/0:15 Q931: RELEASE pd = 8  callref = 0x856B
Jul 10 15:32:33.398: ISDN Se0/0/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=92
Jul 10 15:32:33.542: ISDN Se0/0/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=120 nr=92
Jul 10 15:32:33.542: ISDN Se0/0/0:15 Q931: RELEASE_COMP pd = 8  callref = 0x056B
Jul 10 15:32:33.542: ISDN Se0/0/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=121
Jul 10 15:32:34.510: ISDN Se0/0/1:15 Q921: User TX -> RRp sapi=0 tei=0 nr=38
Jul 10 15:32:34.510: ISDN Se0/0/1:15 Q921: User RX <- RRp sapi=0 tei=0 nr=52
Jul 10 15:32:34.510: ISDN Se0/0/1:15 Q921: User TX -> RRf sapi=0 tei=0 nr=38
Jul 10 15:32:34.514: ISDN Se0/0/1:15 Q921: User RX <- RRf sapi=0 tei=0 nr=52
Jul 10 15:32:40.758: ISDN Se0/0/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=121 nr=92
Jul 10 15:32:40.758: ISDN Se0/0/0:15 Q931: SETUP pd = 8  callref = 0x056F
    Sending Complete
    Bearer Capability i = 0x8090A3
        Standard = CCITT
        Transfer Capability = Speech  
        Transfer Mode = Circuit
        Transfer Rate = 64 kbit/s
    Channel ID i = 0xA18388
    Preferred, Channel 8
    Progress Ind i = 0x8281 - Call not end-to-end ISDN, may have in-band info  
    Calling Party Number i = 0x2181, '081285514069'
        Plan:ISDN, Type:National
    Called Party Number i = 0xC1, '27837900'
        Plan:ISDN, Type:Subscriber(local)
    High Layer Compat i = 0x9181
Jul 10 15:32:40.758: ISDN Se0/0/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=122
Jul 10 15:32:40.770: ISDN Se0/0/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=92 nr=122
Jul 10 15:32:40.770: ISDN Se0/0/0:15 Q931: CALL_PROC pd = 8  callref = 0x856F
    Channel ID i = 0xA98388
        Exclusive, Channel 8
Jul 10 15:32:40.786: ISDN Se0/0/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=93 nr=122
Jul 10 15:32:40.786: ISDN Se0/0/0:15 Q931: DISCONNECT pd = 8  callref = 0x856F
    Cause i = 0x8095 - Call rejected
Jul 10 15:32:40.794: ISDN Se0/0/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=93
Jul 10 15:32:40.814: ISDN Se0/0/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=94
Jul 10 15:32:40.942: ISDN Se0/0/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=122 nr=94
Jul 10 15:32:40.942: ISDN Se0/0/0:15 Q931: RELEASE pd = 8  callref = 0x056F
Jul 10 15:32:40.942: ISDN Se0/0/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=123
Jul 10 15:32:40.962: ISDN Se0/0/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=94 nr=123
Jul 10 15:32:40.962: ISDN Se0/0/0:15 Q931: RELEASE_COMP pd = 8  callref = 0x856F
Jul 10 15:32:40.990: ISDN Se0/0/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=95
Jul 10 15:32:44.514: ISDN Se0/0/1:15 Q921: User TX -> RRp sapi=0 tei=0 nr=38
Jul 10 15:32:44.514: ISDN Se0/0/1:15 Q921: User RX <- RRp sapi=0 tei=0 nr=52
Jul 10 15:32:44.514: ISDN Se0/0/1:15 Q921: User TX -> RRf sapi=0 tei=0 nr=38
Jul 10 15:32:44.518: ISDN Se0/0/1:15 Q921: User RX <- RRf sapi=0 tei=0 nr=52
Jul 10 15:32:50.990: ISDN Se0/0/0:15 Q921: User TX -> RRp sapi=0 tei=0 nr=123
Jul 10 15:32:51.006: ISDN Se0/0/0:15 Q921: User RX <- RRf sapi=0 tei=0 nr=95
Jul 10 15:32:54.518: ISDN Se0/0/1:15 Q921: User TX -> RRp sapi=0 tei=0 nr=38
Jul 10 15:32:54.518: ISDN Se0/0/1:15 Q921: User RX <- RRp sapi=0 tei=0 nr=52
Jul 10 15:32:54.518: ISDN Se0/0/1:15 Q921: User TX -> RRf sapi=0 tei=0 nr=38
Jul 10 15:32:54.522: ISDN Se0/0/1:15 Q921: User RX <- RRf sapi=0 tei=0 nr=52

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2 Replies 2

keanej
Level 3
Level 3

‎05-22-2019 03:07 AM

You are dumping this call.. things to look for are.. .

not enough lines at the destination - for example - 4 lines max and this is the 5th call. 

or with UCCX - the sessions on the trigger are exceeded - so call manager will reject the inbound call.

 

If its an outbound - is it a fractional PRI and you are attempting to use a channel outside your valid channel numbers?

 

That kinda thing.

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Ayodeji Okanlawon
VIP Alumni
VIP Alumni

‎05-22-2019 04:42 AM

Please provide the full call flow.

Where does the gateway send the call to? CUCM? or is this a CCME deployment..

What is the protocol used in the call flow. You need to see the full picture to accurately diagnose what the issue is.

When we need the full flow and protocols used we can request additional logs to help point us in the right direction

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