10-24-2007 09:04 AM - edited 03-15-2019 07:00 AM
The problem is when the caller dials the number for the inside phone that is behind IPCC,it hears the music generated by CRA and when the phone goes off-hook, the called agent hears busy tone.
10-30-2007 01:30 PM
Can you paste tracing on agent desktop and CRS server?
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