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Incoming calls not reaching phones

the-lebowski
Level 4
Level 4

‎03-19-2019 05:38 PM - edited ‎03-19-2019 05:40 PM

Existing SIP SRST configuration (been working for years) that stopped working yesterday.  No changes on our end and Provider says no problems on their end.  I can see incoming calls reach the CUBE but they never get to the end user.    This site is SRST so CUCM is remote and has been for a long time.  

 

I tried everything to get this fixed to no avail so hoping someone can help me me out.

 

Topology:  ISP SIP > CUBE > remote OFFICE > DMVPN > CUCM PUB/SUB

 

dial-peer voice 10 voip
 description inbound from ISP SIP
 session protocol sipv2
 session target ipv4:172.16.1.134
 incoming called-number 03761160..
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte sip-info sip-kpml sip-notify
 codec g711alaw
 no vad
!
dial-peer voice 20 voip
 description Inbound DIDs to CallManagerSub
 translation-profile incoming strip-0
 destination-pattern 03761160..
 session protocol sipv2
 session target ipv4:10.192.11.21
 incoming called-number .
 voice-class codec 8  
 voice-class sip bind control source-interface Tunnel1
 voice-class sip bind media source-interface Tunnel1
 dtmf-relay sip-kpml rtp-nte
 no vad
!
dial-peer voice 30 voip
 description Inbound DIDs to CallManagerPub
 preference 1
 destination-pattern 03761160..
 session protocol sipv2
 session target ipv4:10.192.11.20
 voice-class codec 8  
 voice-class sip bind control source-interface Tunnel1
 voice-class sip bind media source-interface Tunnel1
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 40 voip
 description Local to ITSP
 translation-profile outgoing PRE
 destination-pattern 9[2-9].......
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte
 codec g711alaw
 no vad
!
dial-peer voice 50 voip
 description Long Distance to ITSP
 shutdown
 destination-pattern [04-9]........
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte
 codec g711alaw
 no vad
!
dial-peer voice 60 voip
 description Emergency to ITSP
 destination-pattern 999
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte
 codec g711alaw
 no vad
!
dial-peer voice 70 voip
 description Toll-Free to ITSP
 translation-profile outgoing PRE
 destination-pattern 9.T
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay sip-kpml rtp-nte
 codec g711alaw
 no vad
!
dial-peer voice 80 voip
 description Toll-Free-Translation to ITSP 
 preference 1
 shutdown
 destination-pattern [012-9].......T
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte sip-info sip-kpml sip-notify
 codec g711alaw
 no vad
!
dial-peer voice 90 voip
 description Jaring Mobile to ITSP
 shutdown
 destination-pattern [015]..........
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte sip-info sip-kpml sip-notify
 codec g711alaw
 no vad
!
dial-peer voice 100 voip
 description New Mobile to ITSP
 shutdown
 destination-pattern 011..........
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte sip-info sip-kpml sip-notify
 codec g711alaw
 no vad
!
dial-peer voice 110 voip
 description US International to ITSP
 destination-pattern 00T
 session protocol sipv2
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 dtmf-relay rtp-nte sip-info sip-kpml sip-notify
 codec g711alaw
 no vad
!
dial-peer voice 120 voip
 description TEST to lTIME 
 destination-pattern +1[2-9].........
 session target ipv4:172.16.1.134
 voice-class sip bind control source-interface GigabitEthernet0/2
 voice-class sip bind media source-interface GigabitEthernet0/2
 codec g711alaw

 

 

 

r2-si-cube#show log
Syslog logging: enabled (37 messages dropped, 17 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.



No Inactive Message Discriminator.


    Console logging: disabled
    Monitor logging: disabled
    Buffer logging:  level debugging, 6355 messages logged, xml disabled,
                    filtering disabled
    Exception Logging: size (4096 bytes)
    Count and timestamp logging messages: disabled
    Persistent logging: disabled

No active filter modules.

    Trap logging: level debugging, 10385 message lines logged
        Logging Source-Interface:       VRF Name:
          
Log Buffer (10000000 bytes):

003291: *Mar 20 07:48:05.702: //-1/468DE93C80EE/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=14089869999
   ----- ccCallInfo IE subfields -----
   cisco-ani=sip:14089869999@172.16.1.134;pstn-params=9084818088
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=sip:0376116060@10.205.3.26:5060;bgid=3000;bgt=private
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

003292: *Mar 20 07:48:05.702: //-1/468DE93C80EE/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x3E8DA1B4, Call Info(
   Calling Number=sip:14089869999@172.16.1.134;pstn-params=9084818088,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=sip:0376116060@10.205.3.26:5060;bgid=3000;bgt=private(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=10, Progress Indication=NULL(0), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=81
003293: *Mar 20 07:48:05.706: //-1/468DE93C80EE/CCAPI/ccCheckClipClir:
   In: Calling Number=sip:14089869999@172.16.1.134;pstn-params=9084818088(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
003294: *Mar 20 07:48:05.706: //-1/468DE93C80EE/CCAPI/ccCheckClipClir:
   Out: Calling Number=sip:14089869999@172.16.1.134;pstn-params=9084818088(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
003295: *Mar 20 07:48:05.706: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
003296: *Mar 20 07:48:05.706: :cc_get_feature_vsa malloc success
003297: *Mar 20 07:48:05.706: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
003298: *Mar 20 07:48:05.706:  cc_get_feature_vsa count is 20
003299: *Mar 20 07:48:05.706: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
003300: *Mar 20 07:48:05.706: :FEATURE_VSA attributes are: feature_name:0,feature_time:972142712,feature_id:80
003301: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown))
003302: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/cc_process_call_setup_ind:
   Event=0x3F3B1440
003303: *Mar 20 07:48:05.706: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
   Try with the demoted called number 0376116060
003304: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/ccCallSetContext:
   Context=0x26D7F47C
003305: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 81 with tag 10 to app "_ManagedAppProcess_Default"
003306: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
003307: *Mar 20 07:48:05.706: //-1/xxxxxxxxxxxx/CCAPI/ccGetMemPoolFromContainer:
   mempool not found from usrContainer(3D568260)
003308: *Mar 20 07:48:05.706: //-1/xxxxxxxxxxxx/CCAPI/ccCreateMemPoolInContainer:
   Mempool(25606464) created in usrContainer(3D568260)
003309: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=20, Params=0x26D80A74, Progress Indication=NULL(0)
003310: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/ccCheckClipClir:
   In: Calling Number=sip:14089869999@172.16.1.134;pstn-params=9084818088(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
003311: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/ccCheckClipClir:
   Out: Calling Number=sip:14089869999@172.16.1.134;pstn-params=9084818088(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
003312: *Mar 20 07:48:05.706: //81/468DE93C80EE/CCAPI/ccCallSetupRequest:
   Destination Pattern=03761160.., Called Number=0376116060, Digit Strip=FALSE
003313: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/ccCallSetupRequest:
   Calling Number=sip:14089869999@172.16.1.134;pstn-params=9084818088(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=0376116060(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=
   Account Number=14089869999, Final Destination Flag=TRUE,
   Guid=468DE93C-49D8-11E9-80EE-88FB66AAD26F, Outgoing Dial-peer=20
003314: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=14089869999
   ----- ccCallInfo IE subfields -----
   cisco-ani=sip:14089869999@172.16.1.134;pstn-params=9084818088
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=0376116060
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0
          
003315: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x3E8DA1B4, Interface Type=3, Destination=, Mode=0x0,
   Call Params(Calling Number=sip:14089869999@172.16.1.134;pstn-params=9084818088,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=0376116060(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=20, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
003316: *Mar 20 07:48:05.710: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
003317: *Mar 20 07:48:05.710: :cc_get_feature_vsa malloc success
003318: *Mar 20 07:48:05.710: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
003319: *Mar 20 07:48:05.710:  cc_get_feature_vsa count is 21
003320: *Mar 20 07:48:05.710: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
   
003321: *Mar 20 07:48:05.710: :FEATURE_VSA attributes are: feature_name:0,feature_time:972143160,feature_id:81
003322: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/cc_api_event_indication:
   Event=101, Call Id=81
003323: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
003324: *Mar 20 07:48:05.710: //82/468DE93C80EE/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1
003325: *Mar 20 07:48:05.710: //82/468DE93C80EE/CCAPI/ccCallSetContext:
   Context=0x26D80A24
003326: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=20
003327: *Mar 20 07:48:05.710: //82/468DE93C80EE/CCAPI/ccGetMediaClassTag:
   media class tag 0
003328: *Mar 20 07:48:05.710: //82/468DE93C80EE/CCAPI/ccSetMediaclassIp2ipTags:
   media class tags set: NR 0, ASP 0
003329: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/ccGetMediaClassTag:
   media class tag 0
003330: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/ccSetMediaclassIp2ipTags:
   media class tags set: NR 0, ASP 0
003331: *Mar 20 07:48:05.710: //82/468DE93C80EE/CCAPI/ccGet_xc_nr_asp_info:
   media class tags: NR 0, ASP 0
003332: *Mar 20 07:48:05.710: //81/468DE93C80EE/CCAPI/ccGet_xc_nr_asp_info:
   media class tags: NR 0, ASP 0
003333: *Mar 20 07:48:05.710: //-1/xxxxxxxxxxxx/CCAPI/cc_is_cng_fax_detect_active:
   Call Id 81
003334: *Mar 20 07:48:05.710: //82/468DE93C80EE/CCAPI/cc_api_event_indication:
   Event=194, Call Id=82
003335: *Mar 20 07:48:05.710: //82/468DE93C80EE/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
003336: *Mar 20 07:48:05.710: //81/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003337: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003338: *Mar 20 07:48:05.710: //82/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003339: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003340: *Mar 20 07:48:05.710: //81/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003341: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003342: *Mar 20 07:48:05.710: //81/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003343: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003344: *Mar 20 07:48:05.710: //82/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003345: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003346: *Mar 20 07:48:05.710: //81/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003347: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003348: *Mar 20 07:48:05.710: //82/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003349: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003350: *Mar 20 07:48:05.710: //82/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
   
003351: *Mar 20 07:48:05.710: cc_api_get_xcode_stream : 4982
003352: *Mar 20 07:48:05.714: //82/468DE93C80EE/CCAPI/cc_api_call_proceeding:
   Interface=0x3E8DA1B4, Progress Indication=NULL(0)

 

Labels:
0 Helpful
1 Reply 1

Rolando Valenzuela
Level 4
Level 4

‎03-20-2019 08:43 AM

If I'm reading this right

DP 10 = Incoming call from ITSP

DP 20 = From CUBE to CUCM

DP 30 = From CUBE to CUCM

 

I see a two problems with DP 20, you have a translation-profile there and you are also mixing called-number with destination-pattern. I believe the configuration of DP 30 is correct, so try disabling DP20 either shutting it down or increasing the preference and test again.

 

Rolando A. Valenzuela

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