We are currently running CallManager 11.0 and have a couple of questions:
1) Our DID number are 284-xxxx and 457-xxxx. Our directory number are setup as 5-digit extensions - 4xxxx and 7xxxx. Who converts the 7-digit number to 5-digits? Our phone line carrier (ATT)? CallManager?
2) We are planning on getting an 800 number - 800-222-3333. Do we just enter the directory number into CallManager as 23333?