05-29-2013 12:26 AM - edited 03-16-2019 05:34 PM
Hi All,
I am facing an issue when the incoming call works when the DDI is sent directly to a phone but when we point to an AA and the call is transferred the call fails after 1 ring.
with a disconnect cause 41.
BYE sip:900861084181747@172.21.1.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.120.80.16:5060;branch=z9hG4bK8881129
From: <sip:00971529249845@10.120.80.16>;tag=821015D0-1B76
To: <sip:900861084181747@172.21.1.6>;tag=BF7169C0-26D9
Date: Mon, 27 May 2013 12:48:28 GMT
Call-ID: 85348CD5-C60211E2-949381F9-68B67898@10.120.80.16
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1369658912
CSeq: 103 BYE
Reason: Q.850;cause=41
P-RTP-Stat: PS=745,OS=13684,PR=1211,OR=24220,PL=0,JI=0,LA=0,DU=21
Content-Length: 0
May 27 12:48:33.086: //1863/736C6ADF09F4/SIP/Msg/ccsipDisplayMsg:
Sent:
BYE sip:900861084181747@172.21.1.6:5060 SIP/2.0
Via: SIP/2.0/UDP 10.120.80.16:5060;branch=z9hG4bK8881129
From: <sip:00971529249845@10.120.80.16>;tag=821015D0-1B76
To: <sip:900861084181747@172.21.1.6>;tag=BF7169C0-26D9
Date: Mon, 27 May 2013 12:48:28 GMT
Call-ID: 85348CD5-C60211E2-949381F9-68B67898@10.120.80.16
User-Agent: Cisco-SIPGateway/IOS-12.x
Max-Forwards: 70
Timestamp: 1369658913
CSeq: 103 BYE
Reason: Q.850;cause=41
P-RTP-Stat: PS=745,OS=13684,PR=1211,OR=24220,PL=0,JI=0,LA=0,DU=21
Content-Length: 0
May 27 12:48:33.150: //1863/736C
GB-TPS-ROO-CR02#6ADF09F4/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.120.80.16:5060;branch=z9hG4bK8881129
From: <sip:00971529249845@10.120.80.16>;tag=821015D0-1B76
To: <sip:900861084181747@172.21.1.6>;tag=BF7169C0-26D9
Date: Mon, 27 May 2013 12:48:32 GMT
Call-ID: 85348CD5-C60211E2-949381F9-68B67898@10.120.80.16
Server: Cisco-SIPGateway/IOS-15.3.2.T
Timestamp: 1369658912
CSeq: 103 BYE
Reason: Q.850;cause=16
P-RTP-Stat: PS=1313,OS=26260,PR=711,OR=13148,PL=0,JI=0,LA=0,DU=21
Content-Length: 0
Can someone please help me with this much appreciated.
Thanks
Hassan
05-29-2013 12:54 AM
What products are you using? Ccme ? Cucm ? Gateways?
Describe your call flow..
Also please attach the full debug. Include calling and called number.
Sent from Cisco Technical Support Android App
05-29-2013 03:14 AM
05-29-2013 04:15 AM
I suggest you upgrade the IOS on the CUBE gateway GB-TPS-ROO-CR02. The sip traces on the gateway have so many repetition on it. I am not sure if this is a defect or its the way you have obtained the logs. It makes it difficult for me to correlate things. Upgrade the IOS to a 15.X series eg 15.1M4 and test again
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
05-29-2013 04:56 AM
Thanks i will hopefully be able to upgrade the IOS. Can you please tell me if there already is a defect that would cause repetition?
The gateway has Version 15.1(4)M4 already.
Also i get internal server error when i call from a PSTN circuit the rest of the call flow remains the same.
Thanks
05-29-2013 05:01 AM
Oh ok. Then that IOS should be fine..Its one of the stable ones. Did you have debug ccsip all turned on? Can you just turn on debug ccsip messages...and do a test again..send the logs
What do you mean you get internal server error when you call from a PSTN circuit? can you explain better
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
05-29-2013 05:44 AM
We have incoming SIP DDIS and Simple PSTN DDIs when i call from the SIP one the call always disconnects giving a cause 41. When i dial from PSTN the call connects at times and at times it gives an Internal Error.
I am attaching the logs of the call that always fails over SIP
05-29-2013 06:08 AM
What is the calling and called number..this trace doesnt look like a straigh forward call..Looks like it goes to voicemail..is this a call to auto attendant?
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"opportunity is a haughty goddess who waste no time with those who are unprepared"
05-29-2013 07:13 AM
yes the call goes to the AA the call connects fine .... when i enter the extension the called phone rings once and the call fails.
The calling Number is 0097152924984 called number is 00861084181747
06-03-2013 01:47 AM
Still facing this issue guys .....
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