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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

Increase rings before Call handler pick-up

Cisco Unity Connection version: 11.5.1.11900-26

Issue - call comes in and auto-attendant picks up right away, call does not ring at any phone - 

What should be happening - call comes in main line, hunt-group phones ring, if no answer it should go to call handler.

I know very little info, i can provide more are required, here is output of call coming in...

10:00:14, New Call, CalledId=3911, RedirectingId=3911, AltRedirectingId=, Origin=16, Reason=8, CallGuid=8CCCA92EE80A4FC79A97C6EA26CAAD9D, CallerName=, LastRedirectingId=3911, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PM_PhoneSystem-Default-020,[Origin=Unknown],[Reason=Forward Unconditional]
10:00:14, AttemptForward
10:00:14, State - AttemptForward.cde!Dummy
10:00:14, Event is [NULL]
10:00:14, PHTransfer
10:00:14, State - PHTransfer.cde!LoadInfo
10:00:14, Event is [TrueEvent]
10:00:14, PHGreeting
10:00:14, State - PHGreeting.cde!PlayGreeting
10:00:14, Call answered if needed
10:00:14, Playing Greeting: Standard
10:00:14, Playing greeting for Call Handler: AA_DUTTON_NEW_DG_NG
10:00:14, 10:00:14 AM 05/17/2017 PhraseID - PersonalGreeting
10:00:14, $Stream - /var/opt/cisco/connection/lib/streams/4b0fa012-7edf-4123-b810-c2591e01d747.wav
10:00:29, Event is [HangupEvent]
10:00:29, State - PHGreeting.cde!DoHangup
10:00:29, Event is [HangupEvent]
10:00:29, Idle

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Accepted Solutions
Cisco Employee

this is on CUCM, under Hunt

this is on CUCM, under Hunt Pilot.

JB

3 REPLIES 3
Cisco Employee

Hi

Hi

Instead of adding the called handler number to line group, Configure it as "hunt no answer" number on hunt pilot. So the call would be routed if all the phones in Hunt list don't answer it.

(Rate if it helps)

JB

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Beginner

Thanks for quick reply, i'm a

Thanks for quick reply, i'm a little lost - i'm new to this area... can you provide a little more detail?

Is this located in LG configuration or within the call handler?

Cisco Employee

this is on CUCM, under Hunt

this is on CUCM, under Hunt Pilot.

JB

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