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Inserting hyphens into phone numbers

Michael Ricci
Level 1
Level 1

I have a simple but important question. My company want the digits on their phone display with a hyphen after for the first three digits, and the next three digits, for example 123-456-7899 instead of just 1234567899, is there a way to set this up in call manager 4.3(2)

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

I do not have a UCM 4.3 system installed any longer to see if this service parameter exists in that version; however, current versions have a Insert Hyphens in 12-Digit Numbers. This only works if you're setting the Caller ID to include OffNet access digit.

This parameter determines whether Cisco CallManager formats an incoming, 
12-digit phone number with hyphens to enhance readability. This parameter 
applies to phones that are using the Skinny Client Control Protocol (SCCP). For 
example, instead of 911235554567, Cisco CallManager inserts hyphens, so that the 
phone displays 91-123-555-4567. Valid values specify True (insert hyphens) or 
False (do not insert hyphens).
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