I have a customer that is asking to integrate Microsoft Lync and CUCM so users on Windows Phone mobile devices can communicate to Cisco phone users or even to the PSTN.
Microsoft says that they only need to establish a SIP trunk to CUCM as they will format called numbers as required to allow those to be routed to wherever they need to go. On our side, we would configure mobility rules (RDP) so whenever a call is received on an extension, CUCM triggers a new call to Lync user (route patterns would be create poiting to LYNC servers).
Has anybody ever done this?
I don't think this is a Cisco supported deployment.
Customer is using jabber but wants to enable this integration to allow users with windows mobile phones to call other users.
TAC will troubleshoot their side of things, but as with any other integration if the suspect is the other side they will stop. This is no different from any 2 vendor integrations where the minute you have an issue they blame each other :-(