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Intercom Call Fails Occasionally

mzee.sidd
Level 1
Level 1

‎02-04-2025 01:31 AM

Intercom call is failing occasionally though it connects sometimes between two different call managers on SIP trunk. Checked EventViewer-Applicationlog and here is the below output.

Feb 04 2025 07:00:00.067 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAP-RTP-001_7612f960153d6f9f4e42202032b72356.der Unit:CAPF Type:own-cert Ex][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89941: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.069 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAP-RTP-002_353fb24bd70f14a346c1f3a9ac725675.der Unit:CAPF Type:own-cert Ex][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89942: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.070 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAP-RTP-001_7612f960153d6f9f4e42202032b72356.der Unit:CAPF-trust Type:own-c][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89943: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.071 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAP-RTP-002_353fb24bd70f14a346c1f3a9ac725675.der Unit:CAPF-trust Type:own-c][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89944: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.072 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:IMP-EC_6f3f8e4db7bcda5444128e44f29e2857.der Unit:tomcat-trust Type:own-cert][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89945: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.073 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:IMP_7fad42de9524fd914d18884fab379f94.der Unit:tomcat-trust Type:own-cert Ex][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89946: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.074 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:X-CUCM-SUBSCRIBER_6a48c19fe21c315f4687081ee7dc4247.der Unit:CallManager-tr][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89947: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.075 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAPF-49e8d974.der Unit:CallManager-trust Type:own-cert Expiration:Tue Jun 1][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89948: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.076 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAPF-4d19022a.der Unit:CallManager-trust Type:own-cert Expiration:Mon Jan 2][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89949: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.078 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAPF-18845cce.der Unit:CallManager-trust Type:own-cert Expiration:Sun Apr 5][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89950: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.079 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAPF-4e2a6f15.der Unit:CallManager-trust Type:own-cert Expiration:Mon Apr 6][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.
Feb 4 12:30:00 CUCM-SUB local7 3 : 89951: CUCM-SUB.x.ac.in: Feb 04 2025 07:00:00.080 UTC : %UC_CERT-3-CertExpired: %[Message=Certificate expiration Notification. Certificate name:CAPF-cf197c33.der Unit:CallManager-trust Type:own-cert Expiration:Mon Apr 6][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=CUCM-SUB.x.ac.in]: This indicates certificate has expired. Please renew the certificate at the earliest.

 

Also checked Call manager SDL traces, found below output:

REGISTER sip:10.X.X.X SIP/2.0

Via: SIP/2.0/TCP 10.100.135.86:49846;branch=z9hG4bK46731942

From: <sip:115800@10.X.X.X>;tag=24d79c77a5f63f3341064c11-2a08c492

To: <sip:115800@10.X.X.X>

Call-ID: 24d79c77-a5f600ea-4f0d9ffe-44c32a43@10.100.135.86

Max-Forwards: 70

Session-ID: 60f3d7ff00105000a00024d79c77a5f6;remote=00000000000000000000000000000000

Date: Tue, 04 Feb 2025 07:20:50 GMT

CSeq: 13632 REGISTER

User-Agent: Cisco-CP7821/14.0.1

Contact: <sip:35b3426e-d14e-99bb-c2df-3fd648933360@10.100.135.86:49846;transport=tcp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-24d79c77a5f6>";+u.sip!devicename.ccm.cisco.com="SEP24D79C77A5F6";+u.sip!model.ccm.cisco.com="621"

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1

Content-Length: 0

Expires: 3600

 

 

65847454.003 |12:50:42.940 |AppInfo  |SIPTcp - SignalCounter = 68809749

65847455.000 |12:50:42.940 |SdlSig   |SIPSPISignal                           |wait                           |SIPHandler(2,100,183,1)          |SIPTcp(2,100,191,1)              |2,100,251,639693.12604^10.100.135.86^SEP24D79C77A5F6 |*TraceFlagOverrode

65847455.001 |12:50:42.940 |AppInfo  |//SIP/Stack/Info/0x0/ccsip_process_sipspi_queue_event: ccsip_spi_get_msg_type returned: 2 (SIP_NETWORK_MSG), for event 1 (SIPSPI_EV_NEW_MESSAGE)

65847455.002 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0/sipTransportProcessNWNewConnMsg: context=(nil)

65847455.003 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0/sipConnectionManagerProcessNewConnMsg: gConnTab=0xe58c0208, addr=10.100.135.86, port=49846, connid=896124, transport=TCP

65847455.004 |12:50:42.940 |AppInfo  |//SIP/Stack/Info/0x0/sipHolderGetConnInstance: Return existing connection for port 49846 connId 896124

65847455.005 |12:50:42.940 |AppInfo  |//SIP/Stack/Info/0x0/sipSPIFindRegisterCcb: *****CCB NOT found in UAS Request table. ccb=(nil)

65847455.006 |12:50:42.940 |AppInfo  |//SIP/Stack/Info/0x0/getNextCCBID: startCcbID=67296915 returned =67296915

65847455.007 |12:50:42.940 |AppInfo  |//SIP/Stack/Info/0x0/sipSPIAddContextToTable: Added context(0xd7453f60) with key=[67296915] to table

65847455.008 |12:50:42.940 |AppInfo  |DET-SDPMsg- sBandwidth:: enabledMask=0x0 as=0 ct=0 tias=0 maxprate=0

65847455.009 |12:50:42.940 |AppInfo  |DET-SDPMsg- ngroups 0

65847455.010 |12:50:42.940 |AppInfo  |DET-SDPMsg- No Session level unrecognized attributes list.

65847455.011 |12:50:42.940 |AppInfo  |DET-SDPMsg- nAudio=0, mDTMFP.PayloadNum=()

65847455.012 |12:50:42.940 |AppInfo  |DET-SDPMsg- nVideo=0

65847455.013 |12:50:42.940 |AppInfo  |DET-SDPMsg- nApp=0

65847455.014 |12:50:42.940 |AppInfo  |DET-SDPMsg- nBFCPApp=0

65847455.015 |12:50:42.940 |AppInfo  |DET-SDPMsg- nIXApp=0

65847455.016 |12:50:42.940 |AppInfo  |DET-SDPMsg- sBandwidth:: enabledMask=0x0 as=0 ct=0 tias=0 maxprate=0

65847455.017 |12:50:42.940 |AppInfo  |DET-SDPMsg- sipp:  ispres=0, role=0 vers=0 anat=0

65847455.018 |12:50:42.940 |AppInfo  |DET-SDPMsg- ngroups 0

65847455.019 |12:50:42.940 |AppInfo  |DET-SDPMsg- No Session level unrecognized attributes list.

65847455.020 |12:50:42.940 |AppInfo  |DET-SDPMsg- nAudio=0, mDTMFP.PayloadNum=()

65847455.021 |12:50:42.940 |AppInfo  |DET-SDPMsg- nVideo=0

65847455.022 |12:50:42.940 |AppInfo  |DET-SDPMsg- nApp=0

65847455.023 |12:50:42.940 |AppInfo  |DET-SDPMsg- nBFCPApp=0

65847455.024 |12:50:42.940 |AppInfo  |DET-SDPMsg- nIXApp=0

65847455.025 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Dialog Transaction Address 10.100.135.86,Port 49846, Transport 2, SentBy Port 49846

65847455.026 |12:50:42.940 |AppInfo  |//SIP/Stack/States/0x0xd7453f60/sipSPIChangeState: 0xd7453f60 : State change from (STATE_NONE, SUBSTATE_NONE)  to (STATE_IDLE, SUBSTATE_NONE)

65847455.027 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Subsq Transaction Address 10.100.135.86,Port 49846, Transport 2, SentBy Port 5060

65847455.028 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0/sipSPIUpdateResponseInfo: Subsq Transaction Address 10.100.135.86,Port 49846, Transport 2, SentBy Port 49846

65847455.029 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0xd7453f60/sipSPISendResponse: Sending REGISTER Response to the transport layer

65847455.030 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0xd7453f60/sipSPITransportSendMessage: msg=0xe34f3628, addr=10.100.135.86, port=49846, sentBy_port=49846, is_req=0, tran

65847455.031 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0/sipInstanceGetConnectionId: Registering gcb=0xd7453f60 with connection=0xe3403040 context list

65847455.032 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0xd7453f60/sipTransportLogicSendMsg: Connection obtained...sending msg=0xe34f3628

65847455.033 |12:50:42.940 |AppInfo  |//SIP/Stack/Transport/0x0xd7453f60/sipTransportPostSendMessage: Posting send for msg=0xe34f3628, addr=10.100.135.86, port=49846, connId=896124 for

65847455.034 |12:50:42.940 |AppInfo  |//SIP/Stack/Info/0x0xd7453f60/sipSPIUaddCcbToTable: Added to table. ccb=0xd7453f60 key=24d79c77-a5f600ea-4f0d9ffe-44c32a43@10.100.135.8611580024d79c77a5f63f3341064c11-2a08c492

65847455.035 |12:50:42.940 |AppInfo  |//SIP/SIPHandler/ccbId=67757998/scbId=0/findDevicePID: Routed to SIPStationInit

65847455.036 |12:50:42.940 |AppInfo  |//SIP/SIPHandler/ccbId=67757998/scbId=0/ccsip_api_register_ind: ++++++ Incrememted gSipNewRegPendingNum to 1

65847455.037 |12:50:42.940 |AppInfo  |//SIP/Stack/Event/0x0xd7453f60/sact_idle_new_message_register:

 ccsip_api_register_ind return value : SIP_SUCCESS

 

65847455.038 |12:50:42.940 |AppInfo  |//SIP/Stack/States/0x0xd7453f60/sipSPIChangeState: 0xd7453f60 : State change from (STATE_IDLE, SUBSTATE_NONE)  to (SIP_STATE_INCOMING_REGISTER, SUBSTATE_NONE)

65847456.000 |12:50:42.940 |SdlSig   |SIPSPISignal                           |wait                           |SIPTcp(2,100,191,1)              |SIPHandler(2,100,183,1)          |2,100,251,639693.12604^10.100.135.86^SEP24D79C77A5F6 |*TraceFlagOverrode

65847456.001 |12:50:42.940 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.100.135.86 on port 49846 index 896124

[198162677,NET]

SIP/2.0 100 Trying

Via: SIP/2.0/TCP 10.100.135.86:49846;branch=z9hG4bK46731942

From: <sip:115800@10.X.X.X>;tag=24d79c77a5f63f3341064c11-2a08c492

To: <sip:115800@10.X.X.X>

Date: Tue, 04 Feb 2025 07:20:42 GMT

Call-ID: 24d79c77-a5f600ea-4f0d9ffe-44c32a43@10.100.135.86

CSeq: 13632 REGISTER

Content-Length: 0

 

 

65847457.000 |12:50:42.940 |SdlSig   |SIPRegisterInd                         |wait                           |SIPStationInit(2,100,190,1)      |SIPHandler(2,100,183,1)          |2,100,251,639693.12604^10.100.135.86^SEP24D79C77A5F6 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 67757998 --TransType=1 --TransSecurity=0 PeerAddr = 10.100.135.86:49846 MAC =  DeviceName =  X509SubjectName =  SubjectAltname =  UserId =

65847457.001 |12:50:42.940 |AppInfo  |SIPStationInit: Txs handleCiscoReg inbound [connID=896124, dev=SEP24D79C77A5F6, instance=24D79C77A5F6, contact=10.100.135.86:49846] gracefulReg 0 foundDev 1 expiresIsZero 0

65847457.002 |12:50:42.940 |AppInfo  |SIPStationInit: Txs handleCiscoReg found internally [connID=896124, dev=SEP24D79C77A5F6, instance=24D79C77A5F6, contact=10.100.135.86:49846]

65847457.003 |12:50:42.940 |AppInfo  |SIPStationInit: connID=896124, SEP24D79C77A5F6, 10.100.135.86:49846, checkTcpConnection:  Connection index 896124 matches

65847457.004 |12:50:42.940 |AppInfo  |SIPStationInit: connID=896124, SEP24D79C77A5F6, 10.100.135.86:49846, Routing to D (2,100,189,12278), regCount=9860

65847458.000 |12:50:42.940 |SdlSig   |SIPRegisterInd                         |wait                           |SIPStationD(2,100,189,12278)     |SIPStationInit(2,100,190,1)      |2,100,251,639693.12604^10.100.135.86^SEP24D79C77A5F6 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 67757998 --TransType=1 --TransSecurity=0 PeerAddr = 10.100.135.86:49846 MAC = 24D79C77A5F6 DeviceName = SEP24D79C77A5F6 X509SubjectName =  SubjectAltname =  UserId =

65847458.001 |12:50:42.940 |AppInfo  |SIPStationD(12278) - setUaTypeAndCepn: uaType is CISCO_ENHANCED_PHONE

65847458.002 |12:50:42.940 |AppInfo  |SIPStationD(12278) - Received REGISTER from 115800@10.100.135.86:49846

65847458.003 |12:50:42.940 |AppInfo  |SIPStationD(12278) - parseSupportedHeader:  X-cisco-callinfo=T X-cisco-serviceuri=T X-cisco-escapecodes=T X-cisco-service-control=T X-cisco-duplicate-reg=F X-cisco-graceful-reg=F X-cisco-srtp-fallback=T X-cisco-ix=F X-cisco-synccall=F X-cisco-voicepush-status=F X-cisco-monrec=T X-cisco-xsi=T xsi-version=8.5.1 X-cisco-sis=T sis-version=7.0.0 extended-refer=T norefersub=T join=T cso[rcc=F,sc=F,max=0] slNotify=0 hsNotify=0 blfNotify=0 fi[joinReq=F,cfwdAny=F,coaching=F,oosAlarm=F,joinDXferPolicy=2,xCiscoNumber=F,OrigCalled=F,iXChannel=F,BFCP=F,mobileConnectStatusRefresh=F,gatewayRec=F,qosTcl=F,confDisplayInstanceSupport=F]MobilityExtension Feature Indication is empty

65847458.004 |12:50:42.941 |AppInfo  |SIPStationD(12278) - parseSupportedHeader:  X-cisco-callinfo=T X-cisco-serviceuri=T X-cisco-escapecodes=T X-cisco-service-control=T X-cisco-duplicate-reg=F X-cisco-graceful-reg=F X-cisco-srtp-fallback=T X-cisco-ix=F X-cisco-synccall=F X-cisco-voicepush-status=F X-cisco-monrec=T X-cisco-xsi=T xsi-version=8.5.1 X-cisco-sis=T sis-version=7.0.0 extended-refer=T norefersub=T join=T cso[rcc=T,sc=T,max=6] slNotify=3 hsNotify=3 blfNotify=3 fi[joinReq=T,cfwdAny=T,coaching=T,oosAlarm=T,joinDXferPolicy=2,xCiscoNumber=T,OrigCalled=T,iXChannel=T,BFCP=T,mobileConnectStatusRefresh=F,gatewayRec=T,qosTcl=F,confDisplayInstanceSupport=T]MobilityExtension Feature Indication is empty

65847458.005 |12:50:42.941 |AppInfo  |CcmCcmdbHelper::setRecordingInfo - Preffered recordingMethod = 1

65847458.006 |12:50:42.941 |AppInfo  |SIPStationD(12278) - adding linestruct at index 1 pattern 115800

65847458.007 |12:50:42.941 |AppInfo  |SIPStationD(12278) - checkForVideoParameterInRegister- tempContact = <sip:35b3426e-d14e-99bb-c2df-3fd648933360@10.100.135.86:49846;transport=tcp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-24d79c77a5f6>";+u.sip!devicename.ccm.cisco.com="SEP24D79C77A5F6";+u.sip!model.ccm.cisco.com="621"

65847458.008 |12:50:42.941 |AppInfo  |SIPStationD(12278) - checkForVideoParameterInRegister - device SEP24D79C77A5F6 Old 0 new 0

65847458.009 |12:50:42.941 |AppInfo  |SIPStationD(12278) - Leaving checkForVideoParameterInRegister - device SEP24D79C77A5F6 video 0 Number of Screens = 0 tip 0

65847458.010 |12:50:42.941 |AppInfo  |SIPStationD(12278) - storeContactHeader: Request-URI is sip:35b3426e-d14e-99bb-c2df-3fd648933360@10.100.135.86:49846;transport=tcp

65847458.011 |12:50:42.941 |AppInfo  |setSIPAoR: aor = sip:115800@10.X.X.X

65847458.012 |12:50:42.941 |AppInfo  |CcmCcmdbHelper::getProcessConfigGivenProcessnodeParamnameService - Value of CDRPurgeTime from process config table  is (00:00)

65847458.013 |12:50:42.941 |AppInfo  |checked maintenance Time is = 00:00

65847458.014 |12:50:42.941 |AppInfo  |CcmCcmdbHelper::getProcessConfigGivenProcessnodeParamnameService - Value of CDRPurgeWindow from process config table  is (12)

65847458.015 |12:50:42.941 |AppInfo  |SIPStationD(12278) - Register refresh #9859 for line 1

65847459.000 |12:50:42.941 |SdlSig   |SIPRegisterResp                        |wait                           |SIPHandler(2,100,183,1)          |SIPStationD(2,100,189,12278)     |2,100,251,639693.12604^10.100.135.86^SEP24D79C77A5F6 |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0]  ccbID= 67757998 --TransType=1 --TransSecurity=0 PeerAddr= 10.100.135.86:49846 respCode= 200 action= 2 device=

 

Can anyone confirm whether this issue is due to certificate expiry.

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