Intercom is not working after configuring

[Jeiky1]

I have configured INTERCOM in CUCM. After changing the button template to show the intercom in two 7961 phones and configure the directory numbers under the phone settings. I was unable to see the INTERCOM button on the screen of the 7961 phones. I made the same configuration on Cisco IP communicator and it works fine. Can anyone help me with this, please?

Regards,

Frank                   

[Rob Huffman]

Hi Frank,

On the Intercom DN page, did you associate the Device?

Call Routing > Intercom >Intercom Directory Number

This doc is really good

https://supportforums.cisco.com/docs/DOC-4194

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

[Jeiky1]

Yes, I have done the exact configuraiton on my IPC and the hardware phone, but still not working. The phone gets resetted after I made changes int he button template, but still I don't see the button on the screen. It seems when I find a problem is a real problem. I have another post tha has been seating for weeks and no answer. I hope you can help me with this.

Thank you Rob.

[Jeiky1]

I just try adding a new BLF Speed dial and it is not showing on the phone buttons.either. I added a privacy button and it works fines. I can see it on the scren. Is there any specific service that controls those features?

regards,

Frank