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Intercom on 7962 & 7965 will not appear

vipulsampat
Level 1
Level 1

‎04-12-2010 09:52 AM - edited ‎03-15-2019 10:13 PM

I'm setting up a intercom using the integrated intercom line in CallManager 6.1.3 for several phones-7961, 7962, 7965 and 7975.  The intercom will come up with no problem on the 7961 & 7975, however I get a blank line on the 7962 & 7965 Cisco IP Phones.  The 7962 & 7965 are running SCCP42.8-4-3S & SCCP45.8-4-3S, respectively.  Do I need to upgrade the firmware?  How can I get the intercom up and running?

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Rob Huffman
Hall of Fame
Hall of Fame

‎04-12-2010 10:09 AM

Hi there,

Maybe you are seeing this

**Note If an intercom line has been configured and assigned to a phone but fails to display on the phone, check that the Default Activated Device value is set to this device for this intercom line. If that configuration has taken place, check that the phone has been reset.

http://ciscosystems.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsintrcm.html

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

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