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Beginner

Interdigit timeout in the same extension numbers range

I have CUCM 11.5 cluster , I have partition contains extensions 15XX, 63XX, 11XX , I face strange issue there is a timeout when any extension from 11XX try to dial extension from the same range 11XX, for example
when 1188 try to dial 1192 there is an inter digit timeout
also when 1567 try to dial 1188 or 1192 there is an inter digit timeout
but when 1188 or 1192 try to dial 1567 there is no any inter digit timeout
this the DNA result , also I attached the real time logs during the call.
Results Summary
Calling Party Information
Calling Party = 1188
Partition = RYH_HO_TWR_EXT_PT:RYH-HO-IPC-PT:RYH_HO_TWR_LOC_PT:RYH_HO_TWR_NAT_PT:Directory URI:RYH_HO_NRR_EXT_PT:RYH_HO_TWR_MOB_PT:HQ_ClickToDial_PT:VC_PT:VC_NRR_PT:VC_TWR_PT:HQ_InternationalBranches_PT:HQ_Branches_PT:AA_NRR:AA_TWR
Device CSS =
Line CSS = RYH_HO_TWR_NAT_CSS
AAR Group Name =
AAR CSS =
Dialed Digits = 1192
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 1192
Partition = RYH_HO_TWR_EXT_PT
Time Schedule =
Called Party Number = 1192
Time Zone = Etc/GMT
Call Classification = OnNet
InterDigit Timeout = YES
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
Directory Number :DN= 1192
Partition = RYH_HO_TWR_EXT_PT
TypeCFACSSPolicy = Use System Default
Call Classification = Unknown
Forwarding Information
Forward All : DN = VoiceMail = No CSS =
Forward Busy
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
Forward No Answer
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
Forward No Coverage
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
Forward Unregistered
Internal : DN = VoiceMail = No CSS =
External : DN = VoiceMail = No CSS =
CFDF : DN = VoiceMail = No CSS =
Pickup Group Number =
Device :Type= Cisco 8841
Device Status = Registered
Device Name = SEP94D4692BBBA2
Ignore Presentation Indicators = Disabled
Logged Into Hunt Groups = Enabled
Alerting Name =
Dual Mode = Disabled
Do Not Disturb(DND)
DND Status = Disabled
DND Option =
DND Incoming Call Alert =
Automated Alternate Routing (AAR)
AAR Group Name =
AAR Calling Search Space =
AAR VoiceMail Status = Disabled
AAR Destination Mask =
AAR Prefix Digits =
Alternate Matches
Note: Information Not Available

3 REPLIES 3
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Re: Interdigit timeout in the same extension numbers range

For this to happen you must have an overlap of matched patterns that is not fixed in length so the call routing process doesn’t have a unique match. You have to do your homework and track down what is matched and what is causing the delay. Likely it will involve looking through trace files.

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Rising star

Re: Interdigit timeout in the same extension numbers range

You might get some clues looking at your Route Plan Report, for patterns starting 11.

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Cisco Employee

Re: Interdigit timeout in the same extension numbers range

check the urgent priority check box under the directory number configuration.

Regards